Business Administration Apprentice
Cirencester College
Cirencester (GL7 1XA)
Closes in 17 days (Sunday 4 October 2026 at 11:59pm)
Posted on 16 September 2026
Contents
Summary
Support a busy Adult Education team, gaining experience in administration, customer service, community engagement, marketing, data analysis and course development while working alongside the Head and Deputy Head of Adult Education.
- Wage
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£16,000 a year
- Training course
- Business administrator (level 3)
- Hours
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8:30am - 4:30pm, Monday - Thursday. 8:30am - 4.00pm, Friday.
37 hours a week
- Start date
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Monday 19 October 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Imagine helping a learner find the perfect course in the morning, promoting an exciting new learning opportunity over lunch, and analysing enrolment data in the afternoon to help shape future provision.
As part of our Adult Education team, you'll be involved in every stage of the learner journey. You'll support learners and tutors, help organise courses and events, maintain important records and systems, and contribute to projects that genuinely make a difference in local communities.
Working alongside the Head and Deputy Head of Adult Education, you'll gain exposure to marketing, customer service, business administration, community engagement, quality improvement and course development. You'll be encouraged to bring your own ideas, take responsibility for projects and develop specialist skills that match your interests and career goals.
Every day offers new opportunities to learn, contribute and make a positive impact on adult learners across our communities.
The successful apprentice will work closely with the Head of Adult Education and Deputy Head of Adult Education, supporting the day-to-day delivery of Adult Education programmes and services
Key duties will include:
- Providing professional administrative support to the Adult Education team.
- Responding to learner, tutor and stakeholder enquiries by email, telephone and in person.
- Supporting enrolments, learner communications and course administration.
- Maintaining accurate records, databases and filing systems.
- Assisting with the organisation and administration of courses, events and community learning activities.
- Supporting tutors with course preparation and administration.
- Monitoring course registrations, attendance and learner feedback.
- Assisting with community outreach activities, learner recruitment events and leaflet drops.
- Helping to promote Adult Education opportunities to local communities and stakeholders.
- Contributing to newsletters, social media content and website updates.
- Maintaining spreadsheets and supporting the analysis of learner and course data.
- Assisting with quality assurance and service improvement activities.
- Supporting the development of new adult education courses, including researching demand, liaising with tutors and helping recruit learners.
- Taking ownership of a small project or course development initiative during the apprenticeship and monitoring its success.
- The role offers experience across administration, customer service, marketing, data analysis and project coordination, providing excellent preparation for a career in business administration and education services.
Where you'll work
Fosse Way Campus
Stroud Road
Cirencester
GL7 1XA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CIRENCESTER COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Whilst the majority of training will take place at work, there will be occasional attendance at workshops (Teams and in person) with the college.
You will have a day per week to complete your apprenticeship coursework and assignments, attend workshops and liaise with your Apprentice Learning Coach. We will give you full training to ensure you are equipped for the work we ask you to do.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
A driving licence and access to transport would be advantageous due to occasional travel to community venues and off-site courses.
There may be occasional evening work to support courses, events or outreach activities as responsibilities develop.
Cirencester College reserves the right to close this vacancy before the stated deadline once sufficient applications have been received.
About this employer
Cirencester College is one of the leading specialist sixth form colleges in the South West, dedicated to helping learners develop the skills, knowledge and confidence needed for their future. Alongside its well-established sixth form and apprenticeship provision, the College has a thriving Adult Education service that supports learners aged 19+ to gain qualifications, improve career prospects, develop new skills and pursue personal interests.
The Adult Education team works with a wide range of learners, employers, tutors and community organisations each year, delivering everything from English, Maths and ESOL programmes to community learning and leisure courses. This apprenticeship offers the opportunity to become part of a passionate team that makes a real difference to people's lives through lifelong learning.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship, there may be an opportunity to progress into a permanent administrative role within Cirencester College, subject to organisational requirements and performance.
Ask a question
The contact for this apprenticeship is:
CIRENCESTER COLLEGE
Apprenticeships
apprenticeships@cirencester.ac.uk
01285 626259
The reference code for this apprenticeship is VAC2000053918.
Apply now
Closes in 17 days (Sunday 4 October 2026 at 11:59pm)