Customer Service Specialist Apprentice
KING AND FOWLER UK LIMITED
Liverpool (L3 4BG)
Closes in 20 days (Saturday 10 October 2026 at 11:59pm)
Posted on 16 September 2026
Contents
Summary
The Customer Service Specialist Apprentice will support the Customer Account Management team in delivering exceptional service to King & Fowler's aerospace customers.
You'll develop skills in customer relationship management, supply chain coordination, and production communication to support business excellence and growth.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday, 9am to 5pm
37 hours a week
- Start date
-
Monday 2 November 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Customer Support:
- Respond to customer enquiries
- Provide order updates
- Support customer communications
- Prepare customer reports
- Maintain customer records
Account Management Support:
- Assist Customer Account Managers with customer activities
- Monitor customer actions
- Update CRM and ERP systems
- Support customer review meetings
- Help coordinate customer visits
Supply Chain Coordination:
- Monitor customer orders
- Liaise with production and scheduling
- Support delivery planning
- Assist with expediting customer orders
- Help resolve customer delivery queries
Continuous Improvement:
- Support customer satisfaction initiatives
- Assist with customer feedback analysis
- Participate in improvement projects
- Develop understanding of aerospace customer requirements
Where you'll work
Unit 1-10
Harrison Way, Brunswick Business Park
Liverpool
L3 4BG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BRAGD LLP
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
The structure of the actual apprenticeship will be based on the relevant standards and tailored to take account of the individual employer's and apprentice's needs and wants. As a minimum, this will include:
- Briefing and engagement sessions delivered by Bragd and the employer to explain the apprenticeship in more detail
- An initial assessment of your level of relevant knowledge, skills and behaviours (KSBs) to allow a tailored, individualised programme to be developed
- An initial assessment of your level of functional skills including English and mathematics
- An individual learning plan (ILP) that describes the activities that will be completed as part of your learning journey
- A structured programme of off the job (OTJ) training, learning and development activities that meet the ‘OTJ’ requirement, delivered by a team of experienced trainers and tutors
- Ongoing 1-2-1 support from your employer and a dedicated tutor/mentor from Bragd
- Regular assessment and signposting to help you keep you on track with developing the range of required knowledge, skills and behaviours
- Quarterly progress reviews to recognise achievement, confirm additional support needs and identify next steps
- Support and guidance to help you complete your end point assessment, where you will demonstrate the wide range of KSBs you have developed during your apprenticeship programme
More training information
An apprenticeship includes regular training with a training organisation. At least 20% of your working hours will be spent training or studying. Once the training plan has been agreed, the structured training will take place at work, whilst the apprentice is employed. Our training partner, Bragd LLP, will deliver apprenticeship training.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Logical
- Team working
- Initiative
- Willingness to learn
- Positive and enthusiastic
Other requirements
This position is only open to applicants aged 18 and over as the site operates within a specialist aerospace manufacturing environment and includes the use of industrial equipment, machinery and processes that require employees to meet specific health, safety and operational requirements.
About this employer
King & Fowler is a well-established aerospace specialist with a heritage dating back to 1887. Based in Liverpool, the business provides a comprehensive range of surface treatment, special process and non-destructive testing (NDT) services to the global aerospace sector.
https://www.asg-group.co (opens in new tab)
Company benefits
As well as good potential for career progression, other benefits include:
- 33 days holiday pa
- Life insurance
- Free parking on site
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Customer Service Specialist → Customer Account Manager → Key Account Manager → Commercial & Business Development Manager.
Ask a question
The contact for this apprenticeship is:
BRAGD LLP
Pam Stirling
pam@bragd.co.uk
02045760290
The reference code for this apprenticeship is VAC2000053907.
Apply now
Closes in 20 days (Saturday 10 October 2026 at 11:59pm)