Business Support Apprentice

Phoenix 2 Retail

PETERLEE (SR8 2RU)

Closes in 25 days (Friday 16 October 2026)

Posted on 16 September 2026

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Summary

You will work closely with the Head of Operations and the wider Operations & Projects team, gaining hands-on experience across a broad range of operational, administrative and project-based activities.

• Wage:

  £15,600 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 9am - 5:30pm

  37 hours 30 minutes a week

• Start date:

  Saturday 17 October 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Ensure accurate and timely processing of customer orders
• Assist booking in orders with third party logistic company
• Maintaining accurate operational records and ensuring documentation is filed correctly
• Assisting with planogram building using Spanner ERP
• Communicating with internal stakeholders regarding PO numbers
• Liaising with depots, suppliers, and transport providers to resolve queries
• Providing general administrative support to the Operations and Projects teams as required

Where you'll work

UNIT 4
TRAYNOR WAY
WHITEHOUSE BUSINESS PARK
PETERLEE
SR8 2RU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

APPRENTICE TEAM LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Full day-to-day training will be provided by the employer.

This apprenticeship qualification is called Level 3 Business Administrator.

The learning will be delivered by dedicated, industry-specialist tutors via remote sessions.

These session take place once or twice per month, for up to 2 hours, at a time convenient for both you and the employer.

Requirements

Essential qualifications

GCSE in:

• English (grade A* - C / 9 - 4)
• Maths (grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

About this employer

Phoenix 2 Retail is the leading wholesaler specialising in vaping and nicotine products, providing innovative route-to-market solutions for global brands. Our mission is to become the world’s leading supplier of smoking alternatives, built on the pillars of responsibility, innovation, education, and sustainability, to create a better future for retailers and consumers.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possible progression within the business and onto further apprenticeships. 

Ask a question

The contact for this apprenticeship is:

APPRENTICE TEAM LTD

Apprentice Team Ltd

recruitment@apprenticeteam.org

01246278931

The reference code for this apprenticeship is VAC2000053882.

Apply now

Closes in 25 days (Friday 16 October 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.