HR Support Apprentice

Phoenix 2 Retail

PETERLEE (SR8 2RU)

Closes in 25 days (Friday 16 October 2026)

Posted on 16 September 2026

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Summary

As the HR Administration Apprentice, you will support our HR team with essential administrative tasks, gaining hands-on experience across a wide range of HR functions. You will work closely with the HR team to ensure efficient day-to-day operations and provide support across all areas of HR.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
Monday to Friday, 9am-5:30pm.

37 hours 30 minutes a week

Start date

Saturday 17 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support the accurate maintenance of employee records, people data, HR systems, files and documentation.
  • Prepare routine letters, reports and employee communications using approved templates.
  • Process employee changes promptly and accurately, escalating queries where required.
  • Handle personal and sensitive information confidentially and in line with data protection requirements.
  • Assist with leaver administration, system updates, exit documentation and relevant notifications.
  • Act as a helpful point of contact for routing people queries and signposting employees and mangers to the correct guidance or support.
  • Support managers with standard people related and HR processes and documentation under the direction of the HR team.

Where you'll work

UNIT 4
TRAYNOR WAY
WHITEHOUSE BUSINESS PARK
PETERLEE
SR8 2RU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

APPRENTICE TEAM LTD

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

  • Full day-to-day training will be provided by the employer
  • This apprenticeship qualification is called Level 3 HR Support
  • The learning will be delivered by dedicated, industry-specialist tutors via remote sessions.
  • These session take place once or twice per month, for up to 2 hours, at a time convenient for both you and the employer.

Requirements

Essential qualifications

GCSE in:

  • English (grade A* - C / 9 - 4)
  • Maths (grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Phoenix 2 Retail is the leading wholesaler specialising in vaping and nicotine products, providing innovative route-to-market solutions for global brands. Our mission is to become the world's leading supplier of smoking alternatives, built on the pillars of responsibility, innovation, education, and sustainability, to create a better future for retailers and consumers.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possible progression within the business and onto further apprenticeship programmes.

Ask a question

The contact for this apprenticeship is:

APPRENTICE TEAM LTD

Apprentice Team Ltd

recruitment@apprenticeteam.org

01246278931

The reference code for this apprenticeship is VAC2000053881.

Apply now

Closes in 25 days (Friday 16 October 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.