Administrative Apprentice
FRANKS PORTLOCK CONSULTING LTD
Anglesey Road (DE14 3NT)
Closes in 13 days (Wednesday 30 September 2026)
Posted on 16 September 2026
Contents
Summary
The main purpose of the apprentice role is to support the running of the office, deliver excellent customer service to clients and produce client reports within appropriate timescales. You will be supporting a full-time administrator who will be your mentor for the apprenticeship.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9:00am - 5:00pm, with 30 mins for lunch.
37 hours 30 minutes a week
- Start date
-
Monday 16 November 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties to include:
- Completing reports within the appropriate timescales
- Uploading and downloading data to and from the tablet to the in-house system
- Data entry into in-house system and clients inhouse systems: Mark One TEAMS, SharePoint, Xero, etc.
- Formatting of individual Water Hygiene survey reports
- Matching reports with results from analytical certificates
- Completing reports/turning reports into pdf’s/e-mailing reports to respective clients
- Scheduling and arranging appointments by liaising with clients
- Being the first point of contact for customer enquiries; aiming to deliver excellent customer service while resolving queries in a timely manner
- Scheduling works for Water Hygiene Technicians and Surveyors to complete on a daily basis
- Logging customer enquiries to the inhouse system
- Creating letters and communication materials and sending to clients
- Organise accommodation arrangements
- Any ad-hoc duties
Where you'll work
Suite 37 Anglesey Business Centre
Anglesey House
Anglesey Road
DE14 3NT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURTON AND SOUTH DERBYSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
- Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work-Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Organisation skills
- Presentation skills
- Problem solving skills
- Team working
- Time-Management
Other requirements
Wage rising to £10.85 or £12.71per hour in year two (Age dependant).
About this employer
Founded in 2006, we have nearly two decades of award-winning national industry experience and combine proven consultancy expertise with a personal and friendly service. We will support you throughout every process, finding the most effective solution and ensuring safety is a paramount importance.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full-time position available with the potential to be eventually becoming a full-time member of the administrative team.
Ask a question
The contact for this apprenticeship is:
BURTON AND SOUTH DERBYSHIRE COLLEGE
Emma Smith
Emma.Smith@bsdc.ac.uk
07590 930042
The reference code for this apprenticeship is VAC2000053850.
Apply now
Closes in 13 days (Wednesday 30 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.