Freight forward Account Manager Apprentice

EAGLE INTERNATIONAL LOGISTICS LTD

Altrincham (WA14 4DZ)

Closes in 14 days (Thursday 1 October 2026 at 11:59pm)

Posted on 16 September 2026

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Summary

Launch your career in international logistics with Eagle International Logistics! The programme will provide full training in international freight forwarding, customer account management. 

• Wage:

  £20,000 a year

  Minimum wage rates (opens in new tab)

  Mid-year and end of year bonuses which are performance related (KPI’s). ; ;

• Training course: International freight forwarding specialist (level 3)
• Hours: 8am - 4:30pm, Monday to Friday

  37 hours 30 minutes a week

• Start date:

  Monday 5 October 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Learn how to coordinate international shipments by air, sea, road and rail, supporting the team with booking freight, tracking shipments and ensuring customers are kept informed
• Develop an understanding of customs processes, shipping documentation, quotations and freight forwarding systems while working alongside experienced colleagues
• Build strong relationships with customers, suppliers and overseas agents, providing excellent customer service and helping to deliver smooth, efficient logistics solutions
• Receive structured on-the-job training and mentoring, developing the knowledge and skills needed to progress into a Multi-Modal Account Manager role
• Work as part of a supportive operations team, learning company procedures, contributing ideas for improvement and gaining experience across all areas of the freight forwarding process

This is an office-based role based in Altrincham, where you'll work closely with our experienced operations team.

You'll receive full training, mentoring and support throughout your apprenticeship, with genuine opportunities for career progression on successful completion.

The role involves regular use of computers, email and telephone communication, so you'll need to be comfortable working in a fast-paced office environment.

International logistics is a dynamic industry, so no two days are the same. You'll need to be organised, adaptable and able to prioritise tasks to meet customer deadlines.

As you develop, you may have the opportunity to visit customers, attend industry events and gain exposure to all areas of the freight forwarding business.

Where you'll work

Lynnfield House
Church Street
Altrincham
WA14 4DZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

International freight forwarding specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
• Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
• Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
• Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
• Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
• Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
• Identify and source data from customers, systems or colleagues.
• Identify and resolve problems in line with responsibilities.
• Create and maintain productive working relationships with internal and external customers.
• Adapt communication based on the situation and the audience.
• Identify problems outside of limits of responsibility and escalate within company policy.
• Communicate in writing, preparing communications on technical matters.
• Communicate with others verbally, including internal and external customers.
• Air. Use and adapt terminology appropriate to the air freight industry.
• Air. Select and use documentation appropriate to the air freight industry.
• Ocean. Use and adapt terminology appropriate to the ocean freight industry.
• Ocean. Select and use documentation appropriate to the ocean freight industry.
• Road. Use and adapt terminology appropriate to the road freight industry.
• Road. Select and use documentation appropriate to the road freight industry.
• Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
• Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
• Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
• Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
• Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
• Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
• Identify and source data from customers, systems or colleagues.
• Identify and resolve problems in line with responsibilities.
• Create and maintain productive working relationships with internal and external customers.
• Adapt communication based on the situation and the audience.
• Identify problems outside of limits of responsibility and escalate within company policy.
• Communicate in writing, preparing communications on technical matters.
• Communicate with others verbally, including internal and external customers.

Training schedule

International Freight Forwarding Specialist Level 3.

• Remote monthly workshops with your delivery tutor
• Full support throughout your training
• Off job training time to complete work

Requirements

Essential qualifications

GCSE in:

• English (grade A*-C/ 4-9)
• Maths (grade A*-C/ 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental

Other requirements

• Ideally 5 GCSEs
• Positive attitude, hardworking and attention to detail
• Confident in all communications 

About this employer

Eagle International Logistics was created with one mission, to simplify modern logistics through providing unparalleled levels of service, dedication and innovation. This is the foundation of our business and something we implement for every customer.

 

Our first and most valuable step with any company we work with is simple…we listen to you. Only once we listen and understand your business and your ambitions can we provide you with an efficient and effective tailormade solution to help you in reaching your ambitions as a company and as a business.

 

This approach to business and the shipping industry is the pride of our owners, as they understand the hurdles involved when driving a business forward and founded Eagle International Logistics with the vision to create a sustainable environment for the growth of UK companies by reducing the stress of shipping.

 

We are passionate about logistics and confident that through visiting our website you will see the consistent message that quality is profoundly valued within our company and is demonstrated in the work we do.

Company benefits

We have a gym at the office, BUPA health cover, NEST pension and do team events (Like challenge the wild in the lake district).

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

We're looking for someone who is enthusiastic, eager to learn and ready to build a career in international logistics. You'll have strong communication and organisational skills, enjoy working as part of a team, and be able to manage your time effectively. A positive attitude, attention to detail, willingness to learn and good IT skills are essential. You'll also be adaptable, reliable and keen to develop your knowledge as you progress through the apprenticeship into a Multi-Modal Account Manager role.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Kerry Traill

Kerry.traill@seetec.co.uk

07903053388

The reference code for this apprenticeship is VAC2000053711.

Apply now

Closes in 14 days (Thursday 1 October 2026 at 11:59pm)