IT Support Desk Engineer Apprentice

TOUCH TELECOM LTD

WETHERBY (LS23 7BF)

Closes on Friday 23 October 2026

Posted on 15 September 2026

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Summary

VQ Solutions are searching for an enthusiastic IT Support Desk Engineer Apprentice to support the growing team at Touch Telecom. Gain hands-on experience while working towards a recognised IT apprenticeship and developing skills in IT support, Microsoft 365, networking, cloud services, cybersecurity, and infrastructure management.

Wage

£18,000 a year

Minimum wage rates (opens in new tab)

The salary for this role is between £18,000 and £21,000

Training course
Information communications technician (level 3)
Hours
Monday to Friday 09:00- 17:00

37 hours 30 minutes a week

Start date

Monday 26 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • Provide first-line IT support to clients via telephone, email, remote support and onsite visits
  • Diagnose and troubleshoot hardware, software, network and connectivity issues
  • Install, configure and maintain computers, laptops, printers and other IT equipment
  • Support and maintain VoIP telephone systems and related services
  • Configure and support networking equipment including routers, switches, wireless access points and firewalls
  • Assist with the deployment and management of cloud solutions
  • Apply security best practices and help maintain cybersecurity standards
  • Create and maintain accurate documentation of support requests, solutions and system changes
  • Escalate complex technical issues to senior engineers when required
  • Participate in customer projects including system upgrades, migrations and new installations

Assist with Microsoft 365 administration including: 

  • User account creation and management
  • Exchange Online mailbox administration
  • Microsoft Teams support
  • SharePoint and OneDrive management
  • Licensing and security configuration

Where you'll work

UNIT 3B
RUDGATE COURT
WALTON
WETHERBY
LS23 7BF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VQ SOLUTIONS LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • You will work towards a Level 3 Information Communications
    Technician Apprenticeship, delivered by VQ Solutions
  • You will have a dedicated VQ Mentor and will also be supported internally by your manager
  • During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
  • The best part? All apprenticeship work will be completed during working hours

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Minimum C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Ability to prioritise
  • Flexibility
  • Good time management
  • Enthusiasm

Other requirements

We are based at Thorpe Arch Estate, so you will need to have your own transport, access to good bus links, or live within close proximity.

 

About this employer

We provide comprehensive IT support and managed services to businesses across Yorkshire. Our services include Managed IT Support, Microsoft 365 solutions, network and Wi-Fi management, cybersecurity, cloud services, backup solutions, and business telephone systems.

As an apprentice, you'll become part of a friendly team where you'll gain valuable real-world experience while developing the technical skills needed for a successful career in IT.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • The majority of apprentices are offered a full-time role upon the successful completion of their apprenticeship

Ask a question

The contact for this apprenticeship is:

VQ SOLUTIONS LTD

The reference code for this apprenticeship is VAC2000053689.

Apply now

Closes on Friday 23 October 2026