Customer Service Apprenticeship

GALLAGHER SECURITY EUROPE LIMITED

ENGLAND (CV34 6XZ)

Closes in 18 days (Wednesday 14 October 2026 at 11:59pm)

Posted on 24 September 2026

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Summary

This role combines customer service, reception, and business admin responsibilities, making it ideal for someone who enjoys interacting with people while developing valuable commercial and organisational skills. As the face of Gallagher, you will play a key role in creating a welcoming and professional environment.

Wage

£16,990 a year

Minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday- Thursday 8.30am- 5.00pm & Friday 8.30am- 4.00pm with a half hour lunch break.

37 hours 30 minutes a week

Start date

Monday 19 October 2026

Duration

1 year 7 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Welcome visitors, customers, and guests to the Gallagher
    office in a professional and friendly manner
  • Manage the reception area and customer experience
    facilities, ensuring they are well-presented at all times
  • Escort visitors and assist with sign-in procedures where
    required
  • Answer and direct incoming telephone calls professionally
  • Support customer and partner training events, meetings, and
    workshops
  • Act as a positive ambassador for the Gallagher brand
  • Administration Support
  • Provide general administrative support to various business
    departments
  • Organise and maintain electronic and paper filing systems
  • Prepare meeting rooms and training facilities
  • Order lunches, refreshments, and catering for meetings,
    training sessions, and customer events
  • Assist with diary coordination and meeting arrangements
  • Support data entry, reporting, and document preparation
    using Microsoft Office applications
  • Business Operations Support
  • Assist with a variety of operational and office processes
  • Help coordinate office supplies and general building
    administration activities
  • Support record keeping and document management
  • Participate in continuous improvement activities and
    business projects
  • Carry out additional administration duties as required by the
    team

Where you'll work

TOURNAMENT FIELDS
AGINCOURT ROAD
WARWICK
ENGLAND
CV34 6XZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

The apprenticeship will be delivered with a blend of onsite and online meetings with the apprentices assessor every 4-6 weeks until completion of the apprenticeship

Requirements

Essential qualifications

GCSE in:

  • English (grade A* - C / 9 - 4)
  • Maths (grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Excellent communication skills
  • Excellent interpersonal skills
  • Friendly & confident manner
  • Professional manner
  • Strong customer service focus
  • Good organisational skills
  • Good attention to detail
  • Good Microsoft Office skills
  • Good with Word, Excel & Teams
  • Able to manage multiple tasks
  • Ability to prioritise
  • Positive attitude
  • Willingness to learn
  • Enthusiastic and motivated
  • Reliable and punctual
  • Professional appearance
  • Good team player
  • Must have a can do attitude
  • Keen to develop new skills

About this employer

  • Our story began in Hamilton, New Zealand way back in 1938 with a horse named Joe.

    When Joe took too much of a liking to using a car as a scratching post, his owner, Bill Gallagher Senior, started looking for a solution. He devised a cunning electrical circuit that delivered a harmless – but startling - shock whenever the horse rocked the vehicle. It quickly cured the problem and sparked the idea for the world’s first electric fence.

  • 85 years later, we're still headquartered in Hamilton, New Zealand with a team of 1300 people worldwide collaborating with our customers, our partners, and our communities to fulfil our purpose: to protect what matters most with our world-leading security solutions. 

https://www.security.gallagher.com (opens in new tab)

Company benefits

  • 10% bonus scheme

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • A recognised apprenticeship qualification
  • Practical experience across customer service and business
    operations
  • Exposure to a global technology business
  • Ongoing support, coaching, and development
  • Opportunities for future career progression within Gallagher
  • Experience working with customers and colleagues across
    the UK and Euro

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey North

tracey.north@intecbusinesscolleges.co.uk

07580 997408

The reference code for this apprenticeship is VAC2000053530.

Apply now

Closes in 18 days (Wednesday 14 October 2026 at 11:59pm)