Administration Apprentice

Roundhay Road Surgery

LEEDS (LS8 5AN)

Closes in 14 days (Wednesday 30 September 2026 at 11:59pm)

Posted on 15 September 2026

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Summary

Roundhay GP surgery is looking for a level 2 administration assistant apprentice who can be the face of the surgery on reception and support patients both in-person and via email and telephone, so that patients feel cared for. This role is perfect for a friendly and well organised individual.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Hours: Often full-time (approx. 37.5 hours/week) or part-time, usually requiring flexibility for early morning or evening shifts. Exact working hours to be confirmed at interview.

37 hours 30 minutes a week

Start date

Monday 12 October 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Patient Reception: Greeting patients, answering telephones, and acting as the main point of contact.
  • Care Navigation: Assessing patient needs to direct them to the correct healthcare professional (e.g., nurse, GP, pharmacist).
  • Appointment Management: Booking, cancelling, and rearranging appointments, including home visits, using practice software.
  • Administration: Processing prescriptions, handling patient records, scanning documents, and updating patient information.
  • General Duties: Opening/closing the surgery, maintaining a clean reception area, and assisting with audit data. 

Where you'll work

171-173 ROUNDHAY ROAD
LEEDS
LS8 5AN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

The apprentice will be based on-site at Roundhay Surgery in a full-time capacity. Twice a month you will attend Leeds City College (Print Works Campus) to study towards a level 2 qualification in administration. One session will be in-person, the following session will be delivered online.

More training information

Salary and Working Conditions:

  • Pay: Generally aligned with Agenda for Change Band 2 or 3, with variations based on experience and location.
  • Hours: Often full-time (approx. 37.5 hours/week) or part-time, usually requiring flexibility for early morning or evening shifts.
  • Benefits: NHS pension scheme, annual leave, and training opportunities. 
     

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Confidentiality

About this employer

We are a long-established GP surgery, supporting patients with a variety of health related services, from check-in's, tests, repeat subscriptions and offering information, advice and guidance around a variety fo health issues.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

A full-time permanent contract is highly likely upon completion of the level 2 apprenticeship. There is also the potential to further progress onto the Level 3 Business Administration apprenticeship.

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

The reference code for this apprenticeship is VAC2000053450.

Apply now

Closes in 14 days (Wednesday 30 September 2026 at 11:59pm)