Admin Assistant Apprentice

ENTERKEY TRAINING LTD

BIRMINGHAM (B10 0SN)

Closes on Sunday 1 November 2026

Posted on 15 September 2026

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Summary

You will provide an administrative role to the company, dealing with all aspects of paperwork relating to all projects including Adult Skills Fund, Cyber Security, reception/telephone service to managers, staff and clients of Enterkey Training.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

May receive an increase every 3 months subject to excellent performance of the apprentice.

Training course
Administration assistant (level 2)
Hours
Monday to Friday 9am to 5pm

37 hours 30 minutes a week

Start date

Tuesday 1 December 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  •  The post holder will be enrolling clients onto the respective projects.
  • The postholder will also be dealing with inventories, information resources and filing systems.
  • To handle all enquiries from clients coming into the centre and telephone enquiries.

Any additional tasks to fit the role.

Where you'll work

337-339 COVENTRY ROAD
SMALL HEATH
BIRMINGHAM
B10 0SN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH & CITY COLLEGE BIRMINGHAM

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

They will receive on the job training including. Data Protection, Safeguarding, Equality and Diversity as part of the induction program. L2/L3 Admin qualification. The formal qualification will be delivered by the college. The training will be on day release basis.

Requirements

Essential qualifications

GCSE in:

  • Any other GCSE (grade 4 or above)
  • English (grade 4 or above)
  • IT (grade 4 or above)
  • Maths (grade 4 or above)
  • Science (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

1. Experience of providing an administrative service.

2. Experience of setting up and maintaining effective office systems.

About this employer

Enterkey Training is a leading Training Centre based in Birmingham. We provide service for a diverse population from all backgrounds, including all surrounding areas of Birmingham.

Our mission is to enable individuals to create and develop life opportunities and enhance their training and employability. A key focus is to offer training, support and qualifications for them.

http://www.enterkeytraining.com (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This will lead to a full time role as an administrator. 

Ask a question

The contact for this apprenticeship is:

SOUTH & CITY COLLEGE BIRMINGHAM

Jade Kellegher

jade.kellegher@sccb.ac.uk

The reference code for this apprenticeship is VAC2000053430.

Apply now

Closes on Sunday 1 November 2026