Business Administration apprenticeship
FORBES TECHNOLOGY LTD (WEEKLY)
KING'S LYNN (PE33 9AS)
Closes in 13 days (Tuesday 29 September 2026 at 11:59pm)
Posted on 16 September 2026
Contents
Summary
Office Administrator in Sales and Estimating, a hybrid role that blends office coordination with technical & commercial support. The role includes administrative, communication, sales & technical estimating.
Estimating support, database management, answering phone, emails & sales reporting & general office admin duties
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
8.30 am-5.00pm with 1 hour for lunch = 37.5 hrs per week
37 hours 30 minutes a week
- Start date
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Monday 5 October 2026
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Estimating Support & Document Management
- Enquiry- Filter and set up incoming project enquiries, tenders, and Requests for Quotations (RFQs) into the company's internal management system
- Document Control- Manage the electronic filing of technical project materials, including construction drawings, specifications, and scope of work documents
- Information Gathering- Review incoming enquiry packets to identify missing or incomplete data and proactively liaise with clients to resolve the gaps.
Sales Administration:
- Order Processing- Receive, verify, and accurately log approved customer purchase orders into the internal billing and tracking systems
- Database Maintenance- Continually update client contact details, interaction history, and lead statuses within the CRM system
- Lead Inquiries- Serve as a key touchpoint by answering incoming phone calls and emails from prospects, resolving general questions, and vetting basic requirements before assigning them to a Sales Engineer
- Sales Reporting- Compile regular performance metrics, quote-to-order conversion rates, and inventory or schedule updates for management review
General Office Administration:
- Liaison- Maintain communication channels between internal departments (e.g., Sales, Estimating, Production) to facilitate smooth order handovers
- Office Maintenance- General clerical duties including sorting post, ordering office supplies, and maintaining structured digital filing systems
Where you'll work
NEW ROAD
CRIMPLESHAM
KING'S LYNN
PE33 9AS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE COLLEGE OF WEST ANGLIA
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Admin apprenticeship Level 3
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Competence in Microsoft
- Technical literacy
- Good time management
Other requirements
Technical Skills:
- Microsoft Office- Competence in Excel, Word, and PowerPoint
- Technical Literacy- Ability to read or interpret basic product specifications, data sheets, or layout drawings is highly valued
Soft Skills - Attention to Detail- Essential for spotting missing parameters in technical drawings or discrepancies in pricing schedules
- Cross-Departmental Communication- A friendly, professional phone manner and clear written style to bridge technical estimators, sales reps, and corporate clients
- Time Management- The capability to multi-task under pressure, manage competing quotation deadlines, and self-direct work with minimal supervision
About this employer
Specialising in the production of industrial plastic tanks, bunded chemical storage tanks and environmental technologies.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Progression within the company.
Ask a question
The contact for this apprenticeship is:
THE COLLEGE OF WEST ANGLIA
David Jones
djones@forbesgroup.co.uk
07442503146
The reference code for this apprenticeship is VAC2000053209.
Apply now
Closes in 13 days (Tuesday 29 September 2026 at 11:59pm)