Apprentice Property and Customer Support Administrator

THEMETROPLACES LTD

LONDON (E1 7QR)

Closes in 9 days (Friday 25 September 2026 at 11:59pm)

Posted on 14 September 2026

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Summary

A fantastic opportunity to join a growing organisation. You will be an integral part of the day-to-day running of the office by assisting the team with administrative duties. Your daily duties will be varied and there is plenty of opportunity for progression within the role.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

The national apprenticeship wage will be paid for the first 12 months of the programme and will then increase to the national minimum wage for the age.  

Training course
Customer service practitioner (level 2)
Hours
The offices are open between 9am - 5.30pm and the individual will be expected to complete 30 hours per week in between these times. Actual times will be confirmed once candidate confirmed.

30 hours a week

Start date

Monday 5 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Tasks may include:

  • Typing and sending letters
  • Making up property files and details
  • Maintaining office equipment and supply levels
  • Answering the phone
  • Team meeting minutes
  • Diary management
  • Procurement
  • Financing / Invoicing
  • 360 role supporting the business with all administration functions

Where you'll work

20 WHITE CHURCH LANE
LONDON
E1 7QR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CROWN VOCATIONAL TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Role will be at the offices of The Metro Places. 

The candidate will work towards achieving the Customer Service Practitioner.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 3 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Initiative
  • Patience
  • Punctual

Other requirements

Position may close before end date if successful recruitment takes place

About this employer

Live where you’ve always wanted. All our agents are experts on London’s rental market and will simplify for you the entire process of getting your dream flat. Our properties are conveniently located in the best areas of London, nearby top local community attractions and services. What we offer: Flatshare in top locations across London Property rentals that will instantly feel like home Relocation services and dedicated account managers Excellent customer service with ongoing support

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possibility of a full-time role but will be dependent on progress and performance during the 18-month apprenticeship duration.  This offer is not always guaranteed. 
 

Ask a question

The contact for this apprenticeship is:

CROWN VOCATIONAL TRAINING LIMITED

Sophia Chowdhury

schowdhury@crownvt.co.uk

01702597499

The reference code for this apprenticeship is VAC2000053167.

Apply now

Closes in 9 days (Friday 25 September 2026 at 11:59pm)