Receptionist / Administrator Apprentice

Shefa Medical Centre

LEICESTER (LE2 0TA)

Closes in 9 days (Saturday 26 September 2026 at 11:59pm)

Posted on 15 September 2026

---

Summary

Shefa Medical Centre are looking to take on an enthusiastic Level 3 Receptionist and Administrator Apprentice to join their busy doctor's practice. Applicants must be able to work with confidential information, within the GDPR guidelines and in a friendly supportive manner.

• Wage:

  £15,392 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

  There maybe an opportunity for overtime, this is business dependant

• Training course: Business administrator (level 3)
• Hours: Monday - Friday - hours to be confirmed.

  37 hours a week

• Start date:

  Saturday 10 October 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Dealing with patients
• Booking and rearranging appointments
• Answering the telephone
• Dealing with emails and letters
• Maintain and update records
• Printing and scanning

Where you'll work

SHEFA MEDICAL PRACTICE
ST. PETERS HEALTH CENTRE SPARKENHOE
LEICESTER
LE2 0TA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEICESTER COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

80% of this apprenticeship is working with the employer and 20% is 'off the job hours' which includes attending College, Freemen's Park Campus, one day every two weeks.

Requirements

Essential qualifications

GCSE in:

• English (grade Grade 4 or equivalent)
• Maths (grade Grade 4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Flexible

Other requirements

Applicants may be required to complete an English assessment as part of the application process.  This will be emailed to the email address showing on the application form.

About this employer

Shefa Medical Practice serves the area of Leicester City Central, and look after a population of over 4500 patients.

All of our staff aim to work together to provide the best service for all our patients within the time and resources available to us in the National Health Service. You can expect an excellent level of care from Shefa Medical Practice; our high standards are based on mutual respect and trust. The Practice makes full use of Information Technology and complies with the Data Protection Act (1998).

Effective healthcare is dependent on a successful partnership between the patient and the primary healthcare team. This means requesting help in an appropriate manner from the appropriate resources.

https://www.shefamedicalpractice.co.uk/about-us/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

At the end of the apprenticeship, there may be an opportunity for a permanent position within the surgery.

Ask a question

The contact for this apprenticeship is:

LEICESTER COLLEGE

Nicky Jones

nijones@leicestercollege.ac.uk

07500916875

The reference code for this apprenticeship is VAC2000053011.

Apply now

Closes in 9 days (Saturday 26 September 2026 at 11:59pm)