Business Administrator Apprentice
Fridge Spares Wholesale Limited
Bristol (BS16 7FF)
Closes in 7 days (Wednesday 30 September 2026 at 11:59pm)
Posted on 21 September 2026
Contents
Summary
Join a role where you'll be the vital link between customers and suppliers, ensuring smooth order fulfilment and building lasting business relationships that directly impact company success.
- Wage
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£24,784.50 a year
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday
37.5 hours 8:30am - 5pm, 30 minutes lunch break
37 hours 30 minutes a week
- Start date
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Monday 12 October 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Customer Communication:
Provide customers with accurate daily updates on outstanding orders
Respond promptly to customer emails, queries and complaints.
Handle incoming telephone calls, providing clear and helpful information.
Communicate delays or issues professionally, managing expectations with regular updates.
Order Management:
Proactively chase suppliers to confirm orders are progressing as planned.
Monitor outstanding orders and identify potential delays.
Take appropriate action to minimise disruption to customers.
Obtain and file proof of delivery for all completed orders.
Supplier Coordination:
Liaise with suppliers to obtain accurate order status and delivery information.
Build and maintain positive working relationships with suppliers.
Ensure orders stay on track to meet promised delivery dates.
Administration & Support:
Maintain accurate and up-to-date records of order and delivery information.
Record all customer interactions and order information accurately.
Escalate significant issues to appropriate managers when required.
Support the wider team with general administration and order management duties.
Ready to become the trusted voice that keeps customers informed and suppliers accountable? Your communication skills and attention to detail will make you indispensable to both our team and our customers' success.
Where you'll work
Unit 102, Farendell Road
Avon
Bristol
BS16 7FF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF BRISTOL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training and Qualification Level
What training will the apprentice take and what qualification will the apprentice get at the end?
· Business Administrator Level 3
· Supporting and engaging with different parts of the organisation and interact with internal or external customers.
· City of Bristol College
· Off site in its entirety
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Analytical skills
- Logical
- Team working
- Initiative
- Enthusiastic
- Reliability
Other requirements
Office based role
Up to 33 days holiday including Bank Holidays (with service) – starting on 20 plus Bank Holidays
About this employer
FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. Having celebrated our 60-year anniversary, we have 27 sites throughout the UK and Ireland and are continuing to grow. We are an equal opportunities employer.
http://www.fsw.uk.com (opens in new tab)
Company benefits
Up to 33 days holiday including Bank Holidays (with service) – starting on 20 plus Bank Holidays
- Auto Enrolment Pension Scheme
- Life Assurance
- Cycle to Work scheme
- Training and Development investment for employees including on the job training, apprenticeships and self-development courses
- Retail Discount Scheme across many major high street stores, hospitality venues, holidays, and days out
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full time employment
Ask a question
The contact for this apprenticeship is:
CITY OF BRISTOL COLLEGE
The reference code for this apprenticeship is VAC2000052898.
Apply now
Closes in 7 days (Wednesday 30 September 2026 at 11:59pm)