Business Administration Apprentice
Get Set UK
West Sussex (RH10 6AD)
Closes in 16 days (Wednesday 30 September 2026 at 11:59pm)
Posted on 11 September 2026
Contents
Summary
As an Apprentice at Get Set UK, you will be the first point of contact for our clients, playing a key role in supporting the RESTART team with high-quality customer service and admin assistance.
This is a fantastic opportunity to start your career, develop strong administrative skills, and work within a supportive environment.
- Wage
-
£18,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm (1 hour for lunch).
35 hours a week
- Start date
-
Thursday 1 October 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your day-to-day job:
- Reception Duties: Acting as front of house for the Crawley office; greeting visitors, answering calls, and managing correspondence
- Administrative Support: Providing general office support such as filing, scanning, and document handling
- Telephone Support: Making outbound calls to clients and answering incoming queries
- Diary Management: Scheduling appointments, meetings, and maintaining calendars for the team
- Customer Service: Ensuring all visitors and callers are dealt with professionally and efficiently
- Contract Support: Assisting with administrative duties related to the RESTART Scheme
- Information, Advice & Guidance (Basic IAG): Providing initial guidance to clients when needed
Essential Skills:
- Confident telephone manner
- Excellent IT skills (Microsoft Office)
- Good organisational and time management abilities
- Ability to manage diaries and schedule appointments
Where you'll work
9 Gleneagles Court
Brighton Road
Crawley
West Sussex
RH10 6AD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THELIGHTBULB LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- You will achieve the Level 3 Business Administration Apprenticeship Standard
- There will be workshops to attend via Teams
- You will have a mentor for one to one teaching and learning
- In-house training will be given to support specifics of the role
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
You will need a DBS. This will be applied for by the company.
About this employer
Get Set UK is part of Palladium, a global organisation with over 60 years’ experience delivering large-scale social and economic programmes.
Get Set UK is more than just an employment services provider; we’re here to nurture potential and help people move towards a better tomorrow. We support people to make positive changes in their lives and believe people should be able to fulfil their potential, whatever their circumstances.
Our mission is to empower, ignite opportunities, support resilience and nurture career success for everyone. Everything we do is about helping people get access to the support and training they need to find rewarding work and move their lives forward
https://www.getsetuk.co.uk/our-story/get-set-uk/ (opens in new tab)
Company benefits
As part of the Get Set UK team, you'll enjoy:
- Competitive salaries that appreciate your hard work and dedication
- Healthcare packages that prioritise your wellbeing
- Gym memberships to support your physical health and mental clarity
- An inclusive employee forum where your voice is heard and valued
- Continuous training and development opportunities to help you grow and succeed
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There will be ongoing opportunities for career progression and professional development for the right candidate upon completion of the apprenticeship for the right candidate.
Ask a question
The contact for this apprenticeship is:
THELIGHTBULB LTD
Andrea Gregory
andrea@getsetuk.co.uk
07764969337
The reference code for this apprenticeship is VAC2000052838.
Apply now
Closes in 16 days (Wednesday 30 September 2026 at 11:59pm)