Business Administration Level 3 Apprenticeship
DR A P HALL & PARTNERS
SITTINGBOURNE (ME10 4RU)
Closes in 28 days (Saturday 10 October 2026 at 11:59pm)
Posted on 10 September 2026
Contents
Summary
A Business apprentice in a GP Surgery will support patients, clinicians and the wider practice team by carrying out a combination of reception, administrative and general practice support duties. You will receive training and supervision and will gradually develop your knowledge, confidence and skills within a primary care environment.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9.00am - 5.00pm.
37 hours 30 minutes a week
- Start date
-
Monday 12 October 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Reception and Patient Services:
- Welcome patients and visitors to the practice in a friendly and professional manner
- Answer incoming telephone calls and deal with patient enquiries appropriately
- Book, cancel and rearrange appointments in accordance with practice procedures
- Assist patients with general queries and signpost them to appropriate services
- Register new patients and update patient details accurately
- Handle confidential and sensitive information appropriately at all times
- Process requests for repeat prescriptions and other routine patient requests in line with practice procedures
- Maintain a clean, tidy and welcoming reception area
- Liaise with clinicians and other members of the practice team to support patient care
Administrative Duties:
- Carry out general office and administrative tasks to support the smooth running of the practice
- Enter and update information accurately on the practice computer system
- Scan, upload and file documents and correspondence
- Process incoming and outgoing post and electronic communications
- Assist with processing referrals, hospital correspondence and other clinical administration as directed
- Maintain accurate records and ensure information is filed appropriately
- Assist with practice audits, searches, QOF, reports and data collection when required
- Support the Practice Manager and other members of staff with day-to-day administrative tasks
Where you'll work
70 EAST STREET
SITTINGBOURNE
ME10 4RU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EKC GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
More training information
Learning and Development:
- Attend apprenticeship training and complete all required coursework and assessments
- Develop an understanding of how a GP practice operates and the different roles within primary care
- Participate in team meetings, training sessions and supervision
- Follow practice policies and procedures and contribute to maintaining high standards of patient care
- Develop knowledge of confidentiality, information governance, safeguarding, health and safety and data protection
- Take responsibility for personal learning and development and seek support when required
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Non judgemental
- Patience
Other requirements
Disclosure and Barring Service (DBS).
About this employer
A GP apprentice will support patients, clinicians and the wider practice team by carrying out a combination of reception, administrative and general practice support duties. You will receive training and supervision and will gradually develop your knowledge, confidence and skills within a primary care environment.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Learning and Development:
- Attend apprenticeship training and complete all required coursework and assessments
- Develop an understanding of how a GP practice operates and the different roles within primary care
- Participate in team meetings, training sessions and supervision
- Follow practice policies and procedures and contribute to maintaining high standards of patient care
- Develop knowledge of confidentiality, information governance, safeguarding, health and safety and data protection
- Take responsibility for personal learning and development and seek support when required
Ask a question
The contact for this apprenticeship is:
EKC GROUP
Dylan Warshow
dylan.warshow@ekcgroup.ac.uk
01227 811315
The reference code for this apprenticeship is VAC2000052831.
Apply now
Closes in 28 days (Saturday 10 October 2026 at 11:59pm)