IT Apprentice

FATHER HUDSON'S CARITAS

Coleshill (B46 3FG)

Closes in 13 days (Friday 25 September 2026)

Posted on 11 September 2026

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Summary

The purpose of this role is to provide efficient and customer-focused IT support across Father Hudson's Caritas. The apprentice will assist in maintaining and improving the organisation's IT infrastructure, supporting colleagues in the use of technology and contributing to the secure and effective operation of systems.

• Wage:

  £12,480 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Information communications technician (level 3)
• Hours: Monday - Friday

  30 hours a week

• Start date:

  Monday 2 November 2026

• Duration:

  1 year 5 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide first-line IT support to colleagues across Father Hudson's Caritas, responding to queries and resolving hardware, software and system issues in a timely and professional manner. 
• Assist with the installation, configuration and maintenance of desktop computers, laptops, mobile devices, printers and other IT equipment. 
• Support the management of user accounts, passwords and access permissions in accordance with organisational policies and procedures. 
• Log, monitor and update incidents and service requests using the organisation's IT support systems. 
• Assist with the setup, maintenance and monitoring of networks, servers and cloud-based systems. 
• Support the implementation of cybersecurity measures and promote good information security practices across the organisation. 
• Work with colleagues to diagnose technical issues and escalate more complex problems where appropriate. 
• Assist in maintaining accurate IT asset registers, system documentation and user guides. 
• Support IT projects, including software deployments, system upgrades and infrastructure improvements. 
• Provide basic training and guidance to users to help them make effective use of technology. 
• Ensure all work complies with GDPR, data protection requirements, safeguarding responsibilities and organisational policies. 
• Develop knowledge, skills and behaviours required to successfully complete the Level 3 Information Communications Technician Apprenticeship. 
• Attend apprenticeship training, complete coursework and maintain evidence of learning in line with apprenticeship requirements. 
• Participate in team meetings, supervision sessions and continuous professional development activities. 
• Uphold the values, mission and ethos of Father Hudson's Caritas, ensuring technology supports the delivery of high-quality services to the people and communities the charity serves.
• Undertake any other duties appropriate to the level and nature of the post as may reasonably be required by the IT & Data Manager or other authorised manager 

Where you'll work

Father Hudsons Society
St. Georges House
Gerards Way
Coleshill
B46 3FG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Apprenticeship Overview

Expected duration: 17 months
Apprenticeship level: Level 3 (Advanced)

Programme: Information Communications Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Initiative

Other requirements

Appropriate pre-employment checks, including an Enhanced DBS check where applicable.

About this employer

Father Hudson's Caritas provide a range of services to people across the Catholic Archdiocese of Birmingham, an area encompassing Oxford, Stoke-on-Trent, Coventry, Warwick, Worcester, and Wolverhampton. We work with people from all walks of life, offering friendship, care, and support.

https://www.fatherhudsons.org.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Upon completion, the successful candidate will have gained a Level 3 Information Communications Technician qualification.

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

The reference code for this apprenticeship is VAC2000052708.

Apply now

Closes in 13 days (Friday 25 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.