Apprentice Care Navigator

Raistrick Health Centre

WEST YORKSHIRE (HD6 3NA)

Closes in 9 days (Sunday 20 September 2026 at 11:59pm)

Posted on 10 September 2026

Print

Contents

Summary

In this varied and rewarding role, you will support the smooth running of the practice while providing a welcoming, professional service to patients, visitors and healthcare colleagues.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
30 hours, Monday - Friday.

30 hours a week

Start date

Thursday 1 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Working as part of the Care Navigation and Patient Services Team to deliver high-quality administrative and reception support to patients, visitors, GPs and allied health professionals.
  • Providing a professional call-handling service, taking accurate messages, recording important information and directing enquiries to the most appropriate person or service.
  • Welcoming patients, clients and visitors to the practice in a friendly and professional manner and acting as a key point of contact between patients and the wider practice team.
  • Responding to patient queries, concerns or complaints calmly and professionally, escalating matters to the Patient Services Manager where appropriate.
  • Helping to maintain clean, tidy and welcoming reception, waiting, clinical, rest and meeting areas, including preparing rooms and refreshments when required.
  • Recognising patients or callers who may need an urgent response and referring them promptly to the appropriate clinician, emergency ambulance service or A&E department.
  • Providing accurate, up-to-date information to patients, clients and visitors, seeking advice from colleagues where needed and redirecting requests appropriately.
  • Maintaining and updating appointment systems accurately, including booking patients and visitors in line with practice procedures.
  • Supporting patient registrations and deductions by receiving and checking forms, following practice procedures and providing guidance where required.
  • Carrying out a range of administrative tasks, including preparing repeat prescriptions in line with procedures, distributing prescriptions, photocopying, emailing, sending text messages, filing, preparing letters for post and providing clerical support to the wider team.
  • Setting up and updating patient records on the clinical system, including entering patient details and identified clinical data accurately.
  • Helping to keep medical and treatment rooms stocked with stationery and supplies, including re-ordering items when needed.

Where you'll work

RASTRICK HEALTH CENTRE
CHAPEL CROFT
RASTRICK BRIGHOUSE
WEST YORKSHIRE
HD6 3NA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will attend National Business College, in Huddersfield, one day per fortnight.

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Desirable qualifications

GCSE in:

Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Non judgemental
  • Patience

About this employer

GP Surgery based in Raistrick, West Yorkshire

https://www.rastrickhealthcentre.nhs.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

To progress on to an Admin Level 3 Apprenticeship.

Ask a question

The contact for this apprenticeship is:

NATIONAL BUSINESS COLLEGE LIMITED

Keely Carleton

office@nationalbusinesscollege.co.uk

01484 430433

The reference code for this apprenticeship is VAC2000052518.

Apply now

Closes in 9 days (Sunday 20 September 2026 at 11:59pm)