Business Admin Apprenticeship

The Creation Station Shrewsbury and Telford

Telford (TF3 1LP)

Closes in 21 days (Wednesday 7 October 2026 at 11:59pm)

Posted on 14 September 2026

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Summary

We are looking for a motivated, creative and enthusiastic apprentice to join our busy and growing business. You will support the day-to-day administration of the business, helping to ensure operations run efficiently while developing valuable skills in communication, organisation, customer service, and office management.

Wage

£10,400 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, between 20-25hrs a week. Annual leave will be subject to term-time restrictions.

25 hours a week

Start date

Monday 2 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • General email and telephone enquiries
  • Filing and document management both paper and electronic
  • Booking system and CRM data entry including customer registrations
  • Diary management and appointment scheduling
  • Basic document drafting from templates
  • Follow-up communications
  • Session preparation support to colleagues
  • Rota systems and time sheets
  • Intermediate document drafting
  • Stock take system management and reporting
  • Invoicing
  • Basic management of CRM
  • Basic social media scheduling
  • Basic introduction to Canva for marketing asset creation
  • Banking reconciliation including invoice chasing
  • Quote preparations
  • Stock ordering
  • Data monitoring and reporting
  • Newsletter and marketing email creation
  • CRM reporting

 

Where you'll work

The Creation Station Shrewsbury and Telford
Brookside Central CIO Brookside
Telford
TF3 1LP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TELFORD COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • 1 day every other week at Telford College
  • Workplace mentor
  • College assessor 

Requirements

Essential qualifications

GCSE in:

  • English (grade C / 4)
  • Maths (grade C / 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Logical
  • Team working
  • Creative

Other requirements

  • passing a Enhanced Disclosure and Barring Service (DBS) check

About this employer

The Creation Station Shrewsbury and Telford is an Arts and Crafts activity provider operating under franchise licence. Locally we are a small business of 10 staff who run different arts and crafts activities across our area, primarily with children. The base location is our fixed premises which provides a wraparound service for local families, as well as activities for ages 0 + .

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There will be the opportunity for a permanent position at the conclusion of the apprenticeship and further development will be an ongoing discussion with the successful applicant. As a children’s activity provider, there may also be the opportunity to move into another role within the business.

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Keely Hill-Harding

keely.hill-harding@telfordcollege.ac.uk

01952642255

The reference code for this apprenticeship is VAC2000052506.

Apply now

Closes in 21 days (Wednesday 7 October 2026 at 11:59pm)