IT Internal Systems Apprentice

NETSUPPORT LTD

PETERBOROUGH (PE6 8NE)

Closes in 29 days (Monday 12 October 2026 at 11:59pm)

Posted on 9 September 2026

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Contents

Summary

The apprentice role will be based within the Internal Systems team at NetSupport's head office in Market Deeping, near Peterborough. This is a primarily office-based role due to the hands-on nature of supporting infrastructure, hardware and co-location services.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Thursday, 09:00 - 17:30. Friday, 09:00 - 17:00.

37 hours a week

Start date

Monday 19 October 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of the Internal Systems team, you will help provide IT support to NetSupport employees located in the UK and internationally, whilst also assisting customers who use our co-location facilities. This is a varied and hands-on role offering exposure to all aspects of modern Information Technology.

The Internal Systems team is responsible for the day-to-day operation, maintenance and security of the company's technology infrastructure, ensuring staff have the tools and support necessary to work effectively and securely.

The Apprentice Role Includes the Following Responsibilities:

  • Providing IT support to internal staff via phone, email, Microsoft Teams and in-person assistance
  • Supporting remote and home-based workers, including international employees
  • Logging, tracking and updating support requests through the ServiceDesk ticketing system
  • Assisting with daily health checks of IT systems and services, including servers, Microsoft 365, network infrastructure, backups, security platforms and monitoring systems, helping to identify and resolve potential issues before they impact users
  • Diagnosing and resolving hardware, software and connectivity issues
  • Configuring, deploying and maintaining laptops, desktops, servers, mobile devices and peripheral equipment
  • Assisting with the administration of Microsoft 365 and Microsoft Azure services, including: Microsoft Intune, Microsoft Defender, Microsoft Azure, SharePoint Online, Microsoft Teams, Teams Phone, Exchange Online
  • Supporting user account creation, administration, permissions and access management
  • Assisting with the maintenance, monitoring and administration of server infrastructure, virtual machines and cloud services
  • Supporting network infrastructure including switches, wireless networks and general connectivity troubleshooting
  • Assisting with backup monitoring, recovery testing and business continuity processes
  • Assisting with IT asset management, equipment inventory and device lifecycle management
  • Providing remote hands support for co-location customers, including equipment checks, hardware installations, cabling and site visits
  • Assisting with cyber security operations including vulnerability management, endpoint protection, security monitoring and incident response activities
  • Supporting business projects involving infrastructure upgrades, automation and new technology implementations
  • Working closely with other departments across the business to resolve technical issues and improve IT services

Additional Opportunities

  • Assisting with internal technology projects and system deployments
  • Supporting desk relocations, workstation setups and infrastructure installations
  • Participating in cyber security awareness initiatives and user training activities
  • Assisting with testing, evaluation and deployment of new technologies and services
  • Gaining exposure to enterprise cloud, networking, automation and cyber security technologies

Where you'll work

NETSUPPORT HOUSE
TOWNGATE EAST
MARKET DEEPING
PETERBOROUGH
PE6 8NE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JBC SKILLS TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

The modules taught are:

  • Network Fundamentals
  • Mobility and Operating Systems
  • Cloud Fundamentals
  • IT Business Principles

Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.

More training information

  • We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small.
  • Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer.  Learning the skills you need to be successful in the role and complete the apprenticeship.
  • You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade A - C (4 or above))
  • IT (grade Grade A - C (4 or above))
  • Maths (grade Grade A - C (4 or above))

A Level in:

IT (grade Grade A - C (4 or above))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Written communication
  • Verbal Communication

Other requirements

Due to the nature of the work that NetSupport undertakes a DBS check will be required.

About this employer

NetSupport develops and supports market-leading software solutions used by businesses, schools and organisations across the world. To support our global operations, we maintain a modern IT environment consisting of Microsoft 365, Microsoft Azure, on-premises infrastructure, networking equipment, cloud platforms and cyber security systems.

https://www.netsupportsoftware.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Fulltime employment and long term career progression within NetSupport is available after the successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

JBC SKILLS TRAINING LIMITED

The reference code for this apprenticeship is VAC2000052481.

Apply now

Closes in 29 days (Monday 12 October 2026 at 11:59pm)