Customer Service Apprentice

YESSS (A) ELECTRICAL LTD

Blackpool (FY4 5FN)

Closes in 12 days (Friday 25 September 2026 at 11:59pm)

Posted on 9 September 2026

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Summary

Yesss Electrical are recruiting a Customer Service Team Member to support colleagues and local electricians, installers and contractors with product advice, stock availability, stock picking and customer phone support.

Wage

£16,640 to £26,436.80, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

  • Starting salary equivalent to minimum wage (according to your age) per annum (above the national minimum wage for an apprentice).
Training course
Customer service practitioner (level 2)
Hours
Monday-Friday 08:00am to 16:30pm with ½ hour unpaid lunch break.

40 hours a week

Start date

Monday 5 October 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Role: 

  • Serving customers over the counter
  • Dealing with customers via the phone
  • Picking orders from the warehouse
  • Booking in deliveries, putting goods away, keeping the whole branch tidy
  • Working as part of a tightly-knit team to ensure that the branch runs efficiently and effectively 

 

Where you'll work

Unit B
Disley Close
Blackpool
FY4 5FN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BLACKPOOL AND THE FYLDE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Standard & Level : 
The successful candidate will work towards completing the Level 2 Customer Service Standard from the Institute for Apprenticeships & Technical Education. 

Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities. 
 

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative

About this employer

YESSS offer a full range of support services including EV & Renewables, Industrial, Security and Lighting, with each division having a team of specialists within their industry.

Our team supports electricians, installers and contractors across Blackpool and the wider Lancashire area with expert product advice, rapid stock availability and dependable local delivery.

https://www.yesss.co.uk/store/blackpool (opens in new tab)

Company benefits

  • Commencing on 20 days holiday per annum (full- time employees) plus Bank Holidays increasing with each completed years’ service up to 25 days plus Bank Holidays.
  • Initial training and on-going development from an experienced team member.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Great career prospects for a successful apprentice with opportunities of a full time role and advancement within the company.

Ask a question

The contact for this apprenticeship is:

BLACKPOOL AND THE FYLDE COLLEGE

The reference code for this apprenticeship is VAC2000052440.

Apply now

Closes in 12 days (Friday 25 September 2026 at 11:59pm)