Business Administration Apprentice
The Balsam Centre
WINCANTON (BA9 9HB)
Closes in 6 days (Friday 18 September 2026 at 11:59pm)
Posted on 9 September 2026
Contents
Summary
To support the effective day-to-day administration of The Balsam Centre by providing high quality administrative support across a range of departments including finance, reception, facilities, HR, communications, quality assurance and volunteer services.
- Wage
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£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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30 hours per week.
7.5 hrs per day (9am-5pm, with 30 min lunch break)
ideally Tuesday to Friday, with flexibility to occasionally work Mondays and Saturdays
30 hours a week
- Start date
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Thursday 1 October 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Main Responsibilities of the Post Holder are to :
- Provide administrative support to colleagues across multiple departments.
- Welcome visitors to The Balsam Centre and provide a professional reception service.
- Answer telephone, email and face-to-face enquiries, directing requests appropriately.
- Support the Finance Manager with basic bookkeeping administration, data entry, processing records and maintaining accurate financial information.
- Assist with room bookings, diary management and meeting arrangements.
- Maintain electronic and paper filing systems, ensuring records are accurate, secure and compliant with data protection requirements.
- Support recruitment, onboarding and general HR administration activities.
- Assist with volunteer administration, record keeping and communications.
- Support facilities management activities, including obtaining supplier quotations, coordinating maintenance requests and maintaining records.
- Assist with communications and marketing administration, including updating information and maintaining communication records.
- Support quality assurance processes, data collection, reporting and monitoring activities.
- Use Microsoft Office and other business systems to produce correspondence, reports, spreadsheets and records.
- Work collaboratively with staff, volunteers, partners and service users, demonstrating excellent customer service.
- Identify opportunities to improve administrative processes and contribute to continuous improvement activities.
- Undertake training and development activities required as part of the apprenticeship programme.
- Carry out any other duties appropriate to the role and level of responsibility.
Where you'll work
THE BALSAM CENTRE
BALSAM PARK
WINCANTON
BA9 9HB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOMERSET SKILLS & LEARNING CIC
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Initiative
About this employer
The Balsam Centre is a community charity based in Wincanton, Somerset, supporting people to lead healthier and happier lives. We provide early years services, wellbeing support, community activities, advice services and volunteering opportunities that help individuals and families thrive within their local community.
http://balsamcentre.org.uk (opens in new tab)
Company benefits
- Generous leave allowance, including Birthday off
- Discounted gym membership
- Free parking in public car park
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, there may be the opportunity to progress into a permanent administrative role within the organisation. The skills and experience gained will also provide a strong foundation for further apprenticeships, qualifications or specialist roles in business administration, finance, HR, facilities management, project support or charity administration.
Ask a question
The contact for this apprenticeship is:
SOMERSET SKILLS & LEARNING CIC
ssl
enquiries@sslcic.co.uk
0330 332 7997
The reference code for this apprenticeship is VAC2000052410.
Apply now
Closes in 6 days (Friday 18 September 2026 at 11:59pm)