Apprentice Front of House Team Member

COUNTRY VILLAGE INNS LTD

St Bees (CA27 0DE)

Closes in 20 days (Wednesday 30 September 2026)

Posted on 8 September 2026

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Summary

Start your career in hospitality as a Level 2 Food and Beverage Team Member at The Manor Inn. You will gain hands-on experience in customer service, bar, and table service within a supportive team. Enjoy great perks, including 50% off food and hotel discounts, with clear progression routes to supervisory and management roles.

Wage

£6,656 to £10,574.72, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

£8.00 to £12.71 per hour depending on age and hours worked. Potential pay rise after successful probation sign-off, plus an annual loyalty bonus after 12 months of service.

Training course
Food and beverage team member (level 2)
Hours
Shifts will be a mixture of daytime and evenings across the week, including weekends. Exact shift patterns will be agreed with the successful candidate.

16 hours a week

Start date

Wednesday 7 October 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Meet and greet customers in a warm and friendly manner.
  • Prepare and serve a variety of alcoholic and non-alcoholic beverages to customers.
  • Provide table-service to customers in our restaurant, following company service procedures.
  • Ensure allergy processes are followed in all stages of the service journey.
  • Maintain cleanliness and organisation of the bar and restaurant area, ensuring compliance with food safety standards.
  • Engage with customers in a friendly manner, taking orders and providing recommendations.
  • Collaborate with kitchen staff and other team members to ensure smooth service during busy periods.
  • Adhere to all health and safety regulations, including responsible alcohol service.

Where you'll work

The Manor
11 12 Main Street
St Bees
CA27 0DE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE OPPORTUNITY PROVIDER LTD

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

You will complete the Hospitality Team Member Level 2 (Food & Beverage) apprenticeship with HIT Training.

Your apprenticeship includes regular one‑to‑one sessions with a dedicated trainer or coach, workplace learning, and online study.

You will develop skills in customer service, food and beverage service, communication, teamwork, and working effectively in a fast‑paced hospitality environment.

You will also receive on‑the‑job training in food hygiene, brand standards, equipment use, and health & safety procedures.

Functional Skills in English and Maths will be provided if required.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Team working
  • Punctuality
  • Reliability

About this employer

We are a small 6 site, developing family of individual country inns. Combining exceptional food, refreshing drinks and a comfy night's stay. At Country Village Inns we want to give our country pubs back to their communities. We aim to make our pubs the social hub, employ local people, source local produce and raise the profile of the village.

No two days are the same, with our team members enjoying a number of different roles. Our Head Office works closely to support our teams in each site which in turn helps us remain involved in the day-to-day running of the pubs and hotels, whilst ensuring colleagues are happy.

https://countryvillageinns.co.uk/ (opens in new tab)

Company benefits

  • 50% off food
  • 30% off Country Village Inns hotel stays (off-peak)
  • Company Pension Scheme through NEST
  • Clear internal career progression pathways into supervisory and management roles

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Upon successful completion of the Level 2 apprenticeship, clear internal career progression pathways are available. You can grow into roles such as:

  • Senior Team Member
  • Shift Supervisor / Assistant Manager
  • Department Manager
  • General Manager

Ask a question

The contact for this apprenticeship is:

THE OPPORTUNITY PROVIDER LTD

The reference code for this apprenticeship is VAC2000052345.

Apply now

Closes in 20 days (Wednesday 30 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.