Customer Service Apprenticeship Trade Vehicle Security

Sandwell Metropolitan Borough Council

West Bromwich (B70 7TW)

Closes in 15 days (Wednesday 23 September 2026 at 11:59pm)

Posted on 8 September 2026

Print

Contents

Summary

We are seeking a motivated and enthusiastic Customer Service Apprentice to join our team. This is an excellent opportunity for someone looking to start a career in customer service while gaining a recognised Level 2 Customer Service Practitioner qualification.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 5.00pm.

37 hours a week

Start date

Monday 28 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering incoming telephone calls and responding to customer enquiries professionally
  • Providing first-class customer service to customers, suppliers and colleagues
  • Assisting customers with product information and order updates
  • Supporting the sales team with customer quotations and order processing
  • Building positive relationships with new and existing customers
  • Processing invoices and customer paperwork accurately
  • Supporting payroll administration and maintaining records
  • Assisting with stock checks and monitoring inventory levels
  • Helping to place orders for stock when required
  • Updating customer records and company databases
  • Filing and maintaining accurate documentation
  • Handling customer queries and resolving issues where appropriate, escalating when necessary
  • Working closely with colleagues to ensure customers receive a high level of service
  • Participating fully in apprenticeship training and development activities

Where you'll work

Unit 27
Trading Estate, Kelvin Way
West Bromwich
B70 7TW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SANDWELL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • As well as working towards a Level 2 Customer Service Practitioner qualification, you will learn job-specific skills from experienced colleagues 
  • In addition to a workplace mentor, you will receive support throughout your apprenticeship from a dedicated mentor from the Employment and Skills Team   

More training information

An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the occupational standard.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

https://www.tradevehiclesecurity.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

On successful completion, there may be opportunities to progress onto a Business Administration Level 3 apprenticeship within the company or a job placement. 

Ask a question

The contact for this apprenticeship is:

SANDWELL COLLEGE

The reference code for this apprenticeship is VAC2000052304.

Apply now

Closes in 15 days (Wednesday 23 September 2026 at 11:59pm)