Business Administration Apprentice

ADVANCED CUTTING TOOLS LTD

HEBBURN (NE31 2ES)

Closes in 17 days (Monday 28 September 2026)

Posted on 8 September 2026

---

Summary

We are looking for an enthusiastic and organised Business Administration Apprentice to join our team at ACT Group.

• Wage:

  £15,392 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 8.30am - 4.30pm.

  37 hours a week

• Start date:

  Monday 5 October 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for an enthusiastic and organised Business Administration Apprentice to join our team at ACT Group.

This is an excellent opportunity for someone looking to begin their career in business administration within a busy engineering and manufacturing environment. You will work alongside different areas of the business, providing day-to-day administrative support while also gaining valuable experience assisting the Accounts Department.

As you develop within the role, you will gain an understanding of how the different functions of the business work together and will be encouraged to take on additional responsibilities.

Key Responsibilities

Your duties will include:

• Providing general administrative support across the business.
• Answering incoming telephone calls and responding to emails in a professional manner.
• Handling customer and supplier enquiries and directing them to the appropriate member of staff.
• Processing and updating information accurately on internal systems and databases.
• Creating, updating and maintaining electronic records and documentation.
• Assisting with customer orders, purchase orders and associated paperwork.
• Supporting the preparation of quotations, order confirmations and other business documents.
• Liaising with customers, suppliers and colleagues to obtain information and resolve routine queries.
• Supporting the Accounts Department with general finance administration.
• Assisting with the processing and checking of purchase and sales invoices.
• Matching invoices against purchase orders and delivery documentation.
• Helping to maintain accurate supplier and customer account records.
• Assisting with filing, scanning and organising financial documentation.
• Supporting the team with basic credit control administration and following up outstanding information where required.
• Using Microsoft Office packages including Outlook, Word and Excel.
  Supporting the organisation of meetings and maintaining diaries or schedules where required.
• Working closely with colleagues across Sales, Customer Service, Accounts and other departments.
• Ensuring information is handled accurately and confidentially.
• Undertaking any additional administrative duties appropriate to the role.

Where you'll work

8 APOLLO COURT
KOPPERS WAY
MONKTON BUSINESS PARK SOUTH
HEBBURN
NE31 2ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TDR TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The apprentice will receive structured on-the-job training and support from experienced members of the team throughout their apprenticeship. They will initially receive a full company induction and training on internal systems, processes and procedures.

All training will take place within the workplace.

Requirements

Essential qualifications

GCSE in:

• English Language or English Literature (grade 4 or above)
• Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Administrative skills
• Number skills

About this employer

ACT Group is an established engineering solutions provider specialising in the supply of high-quality cutting tools, tooling solutions and technical support to the manufacturing and engineering industries.

Working with customers across a range of engineering applications, ACT Group focuses on providing innovative and cost-effective solutions that help businesses improve machining performance, productivity and efficiency.

The company combines technical engineering expertise with a strong focus on customer service, offering a professional and supportive working environment. An apprenticeship with ACT Group provides an excellent opportunity to gain experience within an established engineering business and understand how departments including administration, accounts, sales and customer support work together.

https://www.my-act.co.uk/about/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

On successful completion of the apprenticeship, there may be opportunities to progress into a permanent role within the business, depending on performance and business requirements. Potential career pathways could include Business Administration, Accounts/Finance, Customer Service or Sales Support, with opportunities to take on increased responsibility as skills and experience develop.

Ask a question

The contact for this apprenticeship is:

TDR TRAINING LIMITED

The reference code for this apprenticeship is VAC2000052263.

Apply now

Closes in 17 days (Monday 28 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.