Telesales & Customer Service Level 2 Apprenticeship

KMB Shipping Group

TIPTON (DY4 7UF)

Closes in 21 days (Wednesday 30 September 2026 at 11:59pm)

Posted on 8 September 2026

Print

Contents

Summary

We are looking for a motivated and enthusiastic Telesales & Customer Service Apprentice to join our growing team. This is an excellent opportunity for someone looking to begin a career in sales, customer service, and business administration within the logistics and freight forwarding industry.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8.30am - 5pm (1-hour for lunch)

40 hours a week

Start date

Monday 5 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Contact prospective customers by telephone to introduce our services and identify sales opportunities.
  • Maintain accurate customer and prospect records within the company CRM system.
  • Follow up enquiries and leads generated through marketing campaigns and referrals.
  • Build positive relationships with potential and existing customers.
  • Assist with preparing quotations and customer information.
  • Support the customer service team with client enquiries and requests.
  • Update databases and maintain accurate records of all communications.
  • Learn about the logistics and transport industry to confidently discuss company services.
  • Work towards individual and team targets.

Where you'll work

2ND FLOOR WEST WING
CASTLEMILL
BURNT TREE
TIPTON
DY4 7UF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Level 2 Apprenticeship Standard
  • Functional skills in maths and English where applicable

More training information

Blended on/off the job training and location to be confirmed.

Requirements

Essential qualifications

GCSE in:

English & maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Confident Telephone Manor

About this employer

We are a multi award winning freight forwarding company based in Tipton. We offer our customers the best solutions to move their cargo from A to B, we also offer packing solutions, storage and a standalone customs service.

https://www.kmbshipping.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Full-time role with KMB.

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Paul Nightingale

Paul.nightingale@junipertraining.co.uk

07395789959

The reference code for this apprenticeship is VAC2000052189.

Apply now

Closes in 21 days (Wednesday 30 September 2026 at 11:59pm)