Transport Operator Apprenticeship

J HAYWARD & SONS LTD

Liverpool (L33 7SS)

Closes in 19 days (Wednesday 30 September 2026 at 11:59pm)

Posted on 10 September 2026

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Summary

A fantastic opportunity to join the Transport Planning Team to gain practical hands on learning whilst completing an apprenticeship to gain your qualification! Are you passionate and keen to earn while you learn?  A role that is suited to someone who has interest in transport and logistics and the ambition to build a long-term career.

Wage

£16,640 to £26,436.80, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

National Minimum Wage for the age of the applicant. To be reviewed at milestones.

Training course
Traffic operator (level 2)
Hours
40 hours per week shifts to be arranged.

40 hours a week

Start date

Monday 5 October 2026

Duration

1 year 1 month

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working within a busy transport environment, the postholder will gain practical experience of transport planning, driver and customer communication, transport systems, operational administration and problem solving. They will learn how individual transport movements are planned, monitored and managed and how the team responds when circumstances change during the working day. 

Initially, the postholder will work under the guidance of experienced colleagues, supporting routine activities and escalating operational issues when required. As their knowledge, judgement and confidence develop, they will take greater ownership of transport activities and contribute to resolving operational issues. 

1.) Transport Planning  Operations 

  • Support Transport Planners with the coordination and monitoring of daily transport activities
  • Help ensure collections and deliveries are progressing in line with operational and customer requirements
  • Monitor transport movements, taking account of driver availability, delivery times and changing operational circumstances
  • Identify potential delays or issues and communicate these promptly to the appropriate colleague
  • Update relevant systems when circumstances change
  • Prioritise activities within a busy transport environment where operational requirements may change throughout the day 

2.) Driver Communication  Support 

  • Communicate with drivers to obtain updates regarding collections, deliveries, delays and other operational matters
  • Provide drivers with relevant information and instruction
  • Record information received from drivers accurately and communicate relevant updates to colleagues
  • Develop positive working relationships with drivers and colleagues
  • Escalate information received from a driver that may affect the wider transport plan

3.) Transport Systems  Data 

  • Use the transport systems required to support the transport operation, including TOPS
  • Enter, retrieve and maintain accurate transport and operational information
  • Maintain electronic records relating to transport movements and operational activities
  • Complete routine checks to identify missing, incomplete or potentially inaccurate information
  • Produce routine operational information and reports as required
  • Ensure information is updated accurately and within required timescales

4.) Monitoring  Problem Solving 

  • Monitor live transport activity to ensure movements are progressing as planned
  • Identify delays, changes or other issues that could affect operational or customer requirements
  • Gather relevant information from drivers, systems and colleagues to understand operational issues
  • Support the resolution of issues such as delays, missed timeslots or changes to collection and delivery requirements
  • Communicate agreed changes to drivers, customers and relevant colleagues
  • Identify potential issues early and take appropriate action or escalate where required

Make appropriate routine operational decisions within agreed levels of responsibility

5.) Data  Operational Reporting 

No previous transport experience is required

Where you'll work

Yardley Road
Knowsley Industrial Park
Liverpool
L33 7SS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRS TRAINING LIMITED

Training course

Traffic operator (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
  • Comply with health and safety when working.
  • Follow company policy, processes and standard operating procedures.
  • Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
  • Plan multiple drop routes and jobs.
  • Inputting customer jobs for collection and delivery.
  • Track job progress.
  • Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
  • Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
  • Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
  • Optimises routes, vehicle type and loading.
  • Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
  • Arrange the maintenance and inspection of the vehicle.
  • Use technology, and systems. General data protection regulation (GDPR). Cyber security.
  • Use the traffic management system or other relevant systems, to add, and update customer job requirements.
  • Conduct a briefing or debriefing session with colleagues.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Communicate with others verbally for example, internal and external customers, colleagues, and managers.
  • Manage customer queries and complaints.
  • Apply the company’s service standards for internal and external customer services.
  • Escalate issues, for example, driver infringements and non-operational procedures.
  • Apply team working and wellbeing principles.
  • Apply equity, diversity, and inclusion principles in the workplace.
  • Carry out and record learning and development activities.
  • Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
  • Comply with health and safety when working.
  • Follow company policy, processes and standard operating procedures.
  • Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
  • Plan multiple drop routes and jobs.
  • Inputting customer jobs for collection and delivery.
  • Track job progress.
  • Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
  • Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
  • Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
  • Optimises routes, vehicle type and loading.
  • Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
  • Arrange the maintenance and inspection of the vehicle.
  • Use technology, and systems. General data protection regulation (GDPR). Cyber security.
  • Use the traffic management system or other relevant systems, to add, and update customer job requirements.
  • Conduct a briefing or debriefing session with colleagues.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Communicate with others verbally for example, internal and external customers, colleagues, and managers.
  • Manage customer queries and complaints.
  • Apply the company’s service standards for internal and external customer services.
  • Escalate issues, for example, driver infringements and non-operational procedures.
  • Apply team working and wellbeing principles.
  • Apply equity, diversity, and inclusion principles in the workplace.
  • Carry out and record learning and development activities.

Training schedule

The Trainee Transport Operator will support the day-to-day activities of the Transport Planning team while developing the knowledge, skills and experience required to progress towards becoming a Transport Operator. 

Working alongside an award winning Training provider, TRS Training. They will provide monthly online sessions to help you work towards completing your apprenticeship on time.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Mathematics (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working

About this employer

Founded in 1919 by Harry Hayward, we have been a familiar name in the haulage industry for over 100 years and are now a 3rd generation family business. Whilst a lot has changed since the beginning, we are proud of our roots and take care in learning from the past to shape the future of our company.

https://www.jhayward.co.uk/# (opens in new tab)

Company benefits

  • Company Pension Scheme
  • 28 days of annual leave
  • On-site parking

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progress towards becoming a Transport Operator.

The role is suited to someone who has a genuine interest in transport and logistics and the ambition to build a long-term career within the industry. 

Ask a question

The contact for this apprenticeship is:

TRS TRAINING LIMITED

The reference code for this apprenticeship is VAC2000052084.

Apply now

Closes in 19 days (Wednesday 30 September 2026 at 11:59pm)