Medical Receptionist Business Admin level 3 Apprentice
Dr I M Raja & Partner
Bradford (2 available locations)
Closes in 14 days (Tuesday 22 September 2026 at 11:59pm)
Posted on 8 September 2026
Contents
Summary
You'll support patients across two busy healthcare settings, answering calls, managing prescription queries, booking appointments, welcoming patients, maintaining records, and providing administrative support to the practice team.
- Wage
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£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
As per the national minimum wage – Between £8.00-£10.85
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, between 8.00am and 6.30pm, based on rota requirements. 37.5 hours per week (College training will be incorporated into working hours in line with apprenticeship requirements).
37 hours a week
- Start date
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Wednesday 23 September 2026
- Duration
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1 year 6 months
- Positions available
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3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Purpose of Job
To provide a comprehensive range of administration and reception duties across Dr I M Raja & Partner and Frizinghall Medical Centre
Location of Job
The successful candidates will be required to work across both locations:
- Dr I M Raja & Partner 392 Little Horton Lane, Bradford, West Yorkshire, BD5 0NX
- Frizinghall Medical Centre 278 Keighley Road, Bradford, West Yorkshire, BD9 4LH
- Travel between sites will be required as part of the role
We serve patients across the Bradford area through our two practice locations at Little Horton Lane Medical Centre (BD5) and Frizinghall Medical Centre (BD9). The successful apprentice will gain experience supporting patients, clinicians and administrative teams across both sites, developing a broad understanding of NHS General Practice operations.
Person Specification
“Forward thinking” team player with excellent communication skills (written and verbal) and fluent I.T. user would be most suited to this position. Essentially, must have excellent customer service skills, be calm under pressure, and ability to multitask and prioritise workload.
The NHS environment is demanding and constantly changing, and individuals who can embrace and manage multiple changes would be suited to this position. Discretion and Confidentiality are essential qualities for this post.
Knowledge of READ codes or the System One computer system is desired but not essential.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Frizinghall Medical Centre, 274 Keighley Road, Bradford, BD9 4LH
- Dr I M Raja Partner Little Horton Lane Medical Centre, 392 Little Horton Lane Bradford West Yorkshire, Bradford, BD5 0NX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BRADFORD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- An apprenticeship includes regular training with Bradford College
- Off-the-job training will follow the time allocations outlined in the Occupational Standard
More training information
- 1 College day per month, blended learning, Microsoft Teams, classroom, and workplace
- All work is uploaded to the online portal
- Assessor to visit the workplace every 6 weeks
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Good spelling and Grammar
- Excel,Word and Outlook
- Knowledge of READ codes
- System One computer system
Other requirements
- Disclosure and Barring Service (DBS) check will be done
- Working pattern to be agreed on appointment
- Must be comfortable talking to people
- Must be able to work at both locations
About this employer
Dr I.M. Raja & Partner and Frizinghall Medical Centre are established NHS primary care providers serving diverse communities across Bradford.
Both practices are committed to delivering high-quality, patient-centred healthcare and offer a wide range of services including chronic disease management, health screening, vaccinations, antenatal and postnatal care, online patient services, and general medical support. They are also part of local Primary Care Networks, working collaboratively with other healthcare professionals to improve patient outcomes and access to services.
The successful apprentice will join a busy, professional, and supportive healthcare environment, gaining valuable experience in reception duties, patient administration, customer service, appointment management, NHS systems, medical records administration, and communication with patients and healthcare professionals. The role offers exposure to a wide range of administrative processes within primary care, providing an excellent opportunity to develop transferable business administration and customer service skills whilst contributing to the delivery of essential healthcare services.
This apprenticeship is ideal for someone who is organised, professional, compassionate, and interested in building a career within the healthcare sector. The successful candidate will work alongside experienced clinical and administrative teams, developing the knowledge, skills, and behaviours required to thrive in a modern NHS setting.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Following successful completion of the apprenticeship, there may be opportunities to progress into:
- Medical Receptionist roles
- Senior Receptionist positions
- GP Practice Administrator roles
- Healthcare Administration positions
- Care Navigator positions
- Further apprenticeship or professional development opportunities within healthcare
Ask a question
The contact for this apprenticeship is:
BRADFORD COLLEGE
Donna Hudson
d.hudson@bradfordcollege.ac.uk
01274088811
The reference code for this apprenticeship is VAC2000052063.
Apply now
Closes in 14 days (Tuesday 22 September 2026 at 11:59pm)