Apprentice Sales Office Coordinator

NATIONAL FLOORCOVERINGS LTD

LIVERSEDGE (WF15 7FH)

Closes in 7 days (Tuesday 15 September 2026 at 11:59pm)

Posted on 8 September 2026

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Summary

Sales Office Coordinator plays a key role in ensuring the efficient operation of the sales office and delivering exceptional customer service.

This is great opportunity to work for an established carpet manufacturing business with annual turnover of approximately £25 million and 150 employees.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Working hours are Monday to Friday 08:30 - 17:00.

37 hours 30 minutes a week

Start date

Monday 5 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

On a daily basis you will have task which will revolve around the following:

  • Order Management
  • Manufacturing & Stock Coordination
  • Logistics Coordination
  • Customer Service
  • Sales Support
  • Team & Process Improvement

Where you'll work

WELLINGTON MILLS
HUDDERSFIELD ROAD
LIVERSEDGE
WF15 7FH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HUDDERSFIELD TEXTILE TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Training will be delivered through our training partner the Textile Centre of Excellence.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Creative
  • Initiative

About this employer

National Floorcoverings Ltd is a UK-based flooring manufacturer and supplier providing specialist flooring solutions across the education, commercial and sports sectors.

Through its portfolio of brands, including Heckmondwike, Paragon Carpet Tiles, Playrite and MatWorks, the company offers a broad range of products including fibre-bonded carpets and carpet tiles, commercial carpet tiles, entrance matting systems, and specialist indoor and outdoor sports surfaces.

National Floorcoverings has particular experience within the education sector, supplying durable flooring solutions designed for high-traffic environments such as schools and other educational facilities.

https://nfcltd.uk (opens in new tab)

Company benefits

  • 31 days holiday per year (Inc Bank Holidays)
    Company Pension (When eligible)
  • Death in service

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Once completed there is potential for this role to become a sales role.

Ask a question

The contact for this apprenticeship is:

HUDDERSFIELD TEXTILE TRAINING LIMITED

Paul Britton

paulbritton@tcoe.co.uk

The reference code for this apprenticeship is VAC2000052052.

Apply now

Closes in 7 days (Tuesday 15 September 2026 at 11:59pm)