Aftercare Coordinator Apprentice
Motormax
Lichfield (WS14 0SB)
Closes in 13 days (Tuesday 22 September 2026 at 11:59pm)
Posted on 7 September 2026
Contents
Summary
Motormax is seeking an enthusiastic Customer Service Apprentice to support the Customer Aftercare team, who will be trained in all aspects of customer service, communication skills, booking repairs and scheduling engineer workload and jobs.
- Wage
-
£14,600 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday 9am- 5pm
1-hour breaks
35 hours a week
- Start date
-
Wednesday 30 September 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Day to day tasks will include:
- Dealing with customer aftercare enquiries and providing a high level of customer service
- Booking repairs and scheduling engineer workloads and jobs
- Liaising with customers, engineers and internal departments including Technical and Finance
- Supporting engineers with stock and kit requirements
- Responding to emails and providing technical support where required
- Raising sales orders, obtaining purchase orders and supporting the invoicing process
- Maintaining spreadsheets and accurate records to monitor KPIs and performance
- Working closely with other departments and contributing to process improvements
Where you'll work
Shenstone Business Park, Lynn Lane
Shenstone
Lichfield
WS14 0SB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
This qualification is Level 3 Customer Service Specialist apprenticeship.
The apprentice would be required to attend the training centre for a two days a week over 5-weeks for off the job training. This will be at In-Comm Training Services Limited in Aldridge, Walsall, WS9 8UG. After this, an assessor will visit the apprentice at the company one day per month for the 15-month duration of the training.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Other desirable skills include:
- Computer literate, including a proficiency with email and MS Office
- Professional telephone manner
- Strong attention to detail
- Excellent communication and administrative skills
- Excellent organisation and time management skills with an ability to meet deadlines
- Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies
- Ability to act and operate independently
- Good verbal and written communication skills
- Customer service experience would be an advantage
About this employer
With a shared passion for product innovation and vehicle adaptations, brothers James and Jonathan Haycock established their company in 1996. Specialising in the installation of vehicle electronics, the business grew rapidly as they continually built up their operations throughout the UK. As the company grew, Motormax began to identify requirements in the market which weren’t being met. Many product suppliers/manufacturers took a ‘one size fits all’ approach, not fully appreciating the need for bespoke solutions which met the requirements of the UK’s largest fleets. With extensive industry knowledge and insight, the business took the strategic decision to not only provide an installation service, but to design and manufacture exclusive products. In 2010, Motormax was established and the business has never looked back. Motormax is fully committed to a continual new product development programme and are proud to be known as industry innovators. Working tirelessly, the company strives to anticipate social and legislative change, planning for years ahead to ensure our customers fleets are equipped with state-of-the-art technology. Through the dedication and commitment to developing pioneering road safety solutions, the company has seen significant success and growth. Motormax is now one of the UK’s leaders in vehicle safety solutions, making a substantial impact on improving road safety.
https://motormax.co.uk/ (opens in new tab)
Company benefits
Train station near the company. Recognition awards.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship, there will be a full-time position available with the opportunity to become a fully qualified Aftercare Coordinator.
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Recruitment Team
recruitment@in-comm.co.uk
The reference code for this apprenticeship is VAC2000052030.
Apply now
Closes in 13 days (Tuesday 22 September 2026 at 11:59pm)