Pharmacy Customer Service Apprenticeship

Portmans Pharmacy

LONDON (EC1Y 8NX)

Closes in 21 days (Saturday 17 October 2026 at 11:59pm)

Posted on 23 September 2026

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Contents

Summary

Portmans Pharmacy, a trusted London pharmacy, has an exciting opportunity for a Customer Service Apprentice to join their team.

They provide accessible healthcare services including prescription fulfillment, health consultations and over the counter care ensuring patients receive expert advice whenever they need it.

Wage

£16,640 to £26,436.80, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 09:00 - 18:30, shift patterns, may work weekends.

40 hours a week

Start date

Monday 19 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Customer Service: Assist patients at the pharmacy counter, answer basic health and product enquiries and provide over the counter advice under supervision.
  • Prescription & Medication Handling: Support the pharmacy team in preparing and labelling prescriptions safely, using computer systems to keep records up to date.
  • Till & Transaction Management: Process customer payments accurately and handle daily sales.
  • Stock & Inventory Support: Replenish stock on shelves, monitor product expiry dates and maintain a clean, organised retail area.
  • Administrative & Operational Support: Carry out general administration, process repeat prescription requests and assist with general office paperwork.

Where you'll work

UNIT 5
CHERRY TREE WALK
WHITECROSS STREET BARBICAN
LONDON
EC1Y 8NX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

5, Cherry Tree Walk, Whitecross Street, London EC1Y 8NX.

More training information

Most of your apprenticeship is spent working. You’ll learn-on the-job by getting hands-on experience.

  • Customer Service Assistant Level 2
  • End-point assessment
  • Functional Skills maths/ English (if required)
  • Online portfolio
  • No day release 

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Portmans Pharmacy, you have access to the healthcare you need, when you need it. Easily book a service with us in just a few clicks.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This apprenticeship is designed as a gateway to a long-term career in the pharmaceutical industry, with a full-time position available upon successful completion.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Nova Training

apprenticeships@novatraining.co.uk

The reference code for this apprenticeship is VAC2000051993.

Apply now

Closes in 21 days (Saturday 17 October 2026 at 11:59pm)