Ref: BA03 Business Administration apprentice at The Chorley Surgery

DR S KHANDAVALLI, DR L DICKENSON

CHORLEY (PR7 2EJ)

Closes in 18 days (Sunday 27 September 2026 at 11:59pm)

Posted on 7 September 2026

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Summary

An excellent opportunity for an enthusiastic, dedicated and highly motivated individual to join our well established and friendly team here at The Chorley Surgery in the centre of Chorley.

Wage

£14,976 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Hours ranging between 7.45am - 6.45pm, Monday - Friday.

36 hours a week

Start date

Wednesday 7 October 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greeting patients and visitors in a professional and courteous manner.
  • Answering telephone calls and directing enquiries appropriately.
  • Booking, cancelling, and amending patient appointments.
  • Maintaining accurate patient records and updating information on clinical computer systems.
  • Handling incoming and outgoing correspondence, including emails, letters, and referrals.
  • Filing and scanning documents in accordance with practice procedures.
  • Supporting staff with general administrative tasks and office organisation.
  • Always adhering to confidentiality and data protection requirements.
  • Learning and following NHS and practice policies and procedures.

Where you'll work

24-26 GILLIBRAND STREET
CHORLEY
PR7 2EJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RUNSHAW COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • GCSE English (grade A*-C/Grade 9-4 equivalent)
  • GCSE Maths (grade A*-C/Grade 9-4 equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Administrative skills
  • Team working

About this employer

  • GP Practice, located in central Chorley, approximately 10,000 registered patients, 31 staff members with additional staff members employed as part of the wider Chorley Central Network. Certified training practice hosting a range of trainee doctors and medical students.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • During the apprenticeship, you will gain valuable experience in healthcare administration, customer service, information governance, and office management, helping to build a foundation for a future career within the NHS or healthcare sector.

Ask a question

The contact for this apprenticeship is:

RUNSHAW COLLEGE

Tyler Gunson

gunson.t@runshaw.ac.uk

The reference code for this apprenticeship is VAC2000051973.

Apply now

Closes in 18 days (Sunday 27 September 2026 at 11:59pm)