IT (Digital Support Technician) Apprentice
ST MONICA TRUST
Bristol (BS31 2GJ)
Closes in 13 days (Saturday 19 September 2026)
Posted on 4 September 2026
Contents
Summary
This apprenticeship is a genuine career-launching opportunity, a recognised qualification, and the chance to grow with us. Earn while you learn, gain real experience and a qualification alongside a professional, supportive, IT team that helps keep vital services running across our organisation.
- Wage
-
£20,475 a year
- Training course
- Digital support technician (level 3)
- Hours
-
Monday to Friday
Shifts to be confirmed
35 hours a week
- Start date
-
Monday 12 October 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You'll support the delivery of reliable, secure and effective IT services while developing the skills needed for a successful career in IT:
- Providing first-line technical support to colleagues across the Trust
- Assisting with the setup, configuration and maintenance of computers, mobile devices, software and printers
- Supporting the IT helpdesk by logging, updating and resolving support tickets
- Learning how to diagnose and troubleshoot routine technical issues
- Supporting user account administration and system access requests
- Maintaining accurate IT records, documentation and asset information
- Following cyber security, data protection and information governance requirements
- Developing your knowledge of Microsoft 365, Windows devices and workplace technologies
- Applying the learning from your apprenticeship qualification in a real-world environment
- Working collaboratively with the IT team to deliver excellent customer service
Where you'll work
The Chocolate Quarter
Trajectus Way, Keynsham
Bristol
BS31 2GJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
- An apprenticeship includes regular training with a training organisation
- At least 20% of your working hours will be spent training or studying
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Logical
- Team working
- Non judgemental
Other requirements
- Passing a Disclosure and Barring Service (DBS) check
About this employer
This apprenticeship offers a unique opportunity to see the real-world impact of your work while developing highly sought-after technical skills. You'll help support the technology that enables our colleagues to deliver exceptional services across the Trust, whilst gaining a recognised qualification and valuable industry experience.
Joining St Monica Trust means being part of a values-led charity dedicated to creating communities where older people truly flourish. Guided by compassion, respect and inclusion, we focus on people first, supporting residents, colleagues and communities to live well, feel valued and belong.
Alongside meaningful work, we offer an excellent benefits package that recognises and supports our people. Visit our careers website to find out more about the benefits of working with us.
This is a fantastic opportunity for someone who is enthusiastic about technology, eager to learn and ready to take the first step towards a rewarding career in IT. If you're looking to gain practical experience while earning a qualification, we'd love to hear from you
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
While not guaranteed, many apprentices go on to permanent roles with St Monica Trust. Even if that isn't what you're looking for, you'll finish with:
- A recognised Level 3 IT qualification
- Valuable workplace experience in a professional IT environment
- Practical technical skills that employers value
- A stronger CV and clear progression opportunities within the technology sector
- Experience supporting digital systems within a large, values-led organisation
Ask a question
The contact for this apprenticeship is:
ST MONICA TRUST
Stacey Payne
stacey.payne@stmonicatrust.org.uk
The reference code for this apprenticeship is VAC2000051673.
Apply now
Closes in 13 days (Saturday 19 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.