Apprentice Customer Service and Tele-Sales
UNIQ RECYCLING LTD
Hawkins Lane (DE14 1QA)
Closes in 13 days (Friday 18 September 2026)
Posted on 4 September 2026
Contents
Summary
You will support the sales team in a customer focused role, talking to customers with regards to any items for recycling, liaising with IT departments within businesses. This role is a great step into sales and will include a large aspect of tele-sales. You will deliver a positive customer services experience and building long term relationships.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
8.30am to 4.30pm, Monday to Thursday. 8.30am to 4.00pm, Friday.
40 hours a week
- Start date
-
Monday 19 October 2026
- Duration
-
1 year 1 month
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your day-to-day duties will include:
- Tele-sales including cold calling and other customer service elements focusing on understanding and identifying business needs
- You will work with the business to move the process through, eventually leading to full account management and keeping the database up to date with new leads and working with current accounts for future business opportunities
- You will be responsible for maintaining a data-base and data cleansing as required
- You will work with the sales team to identify new opportunities for business
- Working within the sales and business development team, you will be responsible for making calls to organisations to identify whether they have any IT related items for recycling
Where you'll work
12 Derwent Park
Hawkins Lane
DE14 1QA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURTON AND SOUTH DERBYSHIRE COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Level 2 Customer Service Practitioner apprenticeship standard
- Level 1/2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- IT skills
- Organisation skills
- Presentation skills
- Problem solving skills
- Team working
- Time-Management
Other requirements
Opportunities to work flexibly at home.
About this employer
At Uniq Recycling, we’re dedicated to reducing environmental impact through innovative and sustainable recycling solutions. Based in Burton-on-Trent, we specialise in the collection, processing, and responsible disposal of a wide range of recyclable materials. As our business continues to grow, we’re looking for a motivated and detail-oriented individual to join our team as a Business Administration Apprentice. This is an excellent opportunity to develop valuable skills and gain practical experience in a dynamic and environmentally focused organisation.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunity to develop with a sales role to a business development role.
Ask a question
The contact for this apprenticeship is:
BURTON AND SOUTH DERBYSHIRE COLLEGE
Emma Smith
Emma.Smith@bsdc.ac.uk
07590 930042
The reference code for this apprenticeship is VAC2000051650.
Apply now
Closes in 13 days (Friday 18 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.