Registration Support Apprentice

Liverpool City Council

Liverpool (L1 1JJ)

Closes in 10 days (Thursday 17 September 2026)

Posted on 4 September 2026

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Summary

Start your career supporting Liverpool residents during some of life's most important moments. As part of our Registration Service team, you'll gain valuable experience delivering exceptional customer service while helping people celebrate and record key life events.

Wage

£25,357 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday but flexibility will be required.

35 hours a week

Start date

Monday 9 November 2026

Duration

2 years

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assisting members of the public to complete certificate applications, registration documents or other forms
  • Searching for and writing or copying information from registers onto birth, marriage, or death certificates for authorisation by a registration officer
  • Checking the accuracy of searches
  • Issuing copies of certificates
  • Corresponding with customers by mail, email, and telephone
  • Dealing directly with customers at reception
  • Opening, sorting, and recording incoming mail
  • Maintaining outgoing postal services
  • Processing credit/debit card, cash, postal order, and cheque payments
  • Issuing receipts
  • Use of Register Office databases and other IT applications
  • Filing and photocopying
  • Registration of marriage or civil partnerships
  • Administrative support for the ceremonies team
  • Supervising members of the public conducting general searches of the indexes
  • Input of data to the family history database

Where you'll work

St. Georges Hall
Lime Street
Liverpool
L1 1JJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Customer care skills
  • Team working
  • Non judgemental
  • Patience
  • Good handwriting skills

Other requirements

You may be required to work evenings or weekends.

About this employer

The city of Liverpool is world-famous for its cultural offer, and our greatest asset is our people. Our residents deserve the very best from those who serve them and have a council they can be proud of - and you can help play a part in this. We value our employees and aim to create a positive, progressive, and open work culture that supports everyone to thrive.

https://liverpool.gov.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Permanent role (subject to funding)

Ask a question

The contact for this apprenticeship is:

MBKB LTD

apprentices@liverpool.gov.uk

The reference code for this apprenticeship is VAC2000051621.

Apply now

Closes in 10 days (Thursday 17 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.