Learning and Organisational Development Support Apprentice

Liverpool City Council

Liverpool (L3 1AH)

Closes in 13 days (Thursday 17 September 2026)

Posted on 3 September 2026

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Summary

Want to help people learn, grow and succeed? Join us as a Learning and Organisational Development Support Apprentice and gain valuable experience supporting training, talent and early careers programmes across Liverpool City Council.

• Wage:

  £25,357 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, shifts to be confirmed.

  35 hours a week

• Start date:

  Monday 9 November 2026

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Work flexibly to provide high-quality, proactive business support to the Learning and Organisational Development service carrying out a range of administrative duties including responding to shared mailboxes and other channels.
• Administer the Council’s Learning Management System (LearningHUB), including uploading course information and dates, monitoring bookings, recording delegate attendance, maintaining accurate records and producing reports.
• Support with collation of data from learning systems, surveys and programme activities that will feed into management information reports, staff survey feedback reports and evaluation reports.
• Provide financial and procurement support for learning, development and apprenticeship activity, including raising purchase and limit orders, processing invoices, resolving queries and tracking expenditure using the Council’s financial systems.
• Support recruitment and onboarding activities for early careers pathways, including apprenticeships, graduates, supported internships and work experience, assisting with vacancy creation, longlisting and maintaining recruitment data within the Council’s recruitment system.
• Plan, organise and support meetings, training, workshops and events, which may include preparing and maintain documentation and records.
• Work collaboratively with Learning and Organisational Development colleagues, HR, Finance and other services, using initiative to resolve issues and escalating where appropriate in line with Council procedures.

Where you'll work

Cunard Building
Water Street
Liverpool
L3 1AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Team working

Other requirements

You may be required to work across the city.

About this employer

The city of Liverpool is world-famous for its cultural offer, and our greatest asset is our people. Our residents deserve the very best from those who serve them and have a council they can be proud of - and you can help play a part in this. We value our employees and aim to create a positive, progressive, and open work culture that supports everyone to thrive.

https://liverpool.gov.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• Possibility of permanent role (subject to funding)

Ask a question

The contact for this apprenticeship is:

MBKB LTD

apprentices@liverpool.gov.uk

The reference code for this apprenticeship is VAC2000051583.

Apply now

Closes in 13 days (Thursday 17 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.