Apprentice IT Technician
The Gainsborough Academy
Lincolnshire (DN21 1PB)
Closes in 14 days (Wednesday 23 September 2026)
Posted on 4 September 2026
Contents
Summary
Are you a tech-savvy problem solver looking to kickstart your career in IT? We are looking for an enthusiastic and eager-to-learn Apprentice to join our ICT support team, helping to maintain the digital infrastructure that empowers our students and staff to succeed.
- Wage
-
£14,144 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, Term time.
34 hours a week
- Start date
-
Sunday 1 November 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Responsibilities
Installation & Maintenance: Under guidance, install, maintain, and repair computer hardware and software, conducting regular checks to ensure ICT areas are fully operational.
User Support: Provide first-line support to staff and students, setting up equipment and resolving technical issues quickly to minimise disruption to learning.
System Integrity: Maintain system security and efficiency by managing backups, archiving files, and following strict user protocols.
Safeguarding & Compliance: Ensure adherence to ICT policies, particularly regarding internet usage and safeguarding, and report any concerns immediately.
Where you'll work
Sweyn Lane
Off Corringham Road
Gainsborough
Lincolnshire
DN21 1PB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
- A Disclosure and Barring Service (DBS) check
About this employer
About WPT
At Wickersley Partnership Trust (WPT), we are fueled by a single commitment: 'We never knowingly do less for other people’s children than we would for our own.' As a thriving network of schools across South Yorkshire, we combine high expectations with embedded inclusivity. We do not work in silos; instead, we rely on deep collaboration and school-to-school support to ensure every student develops socially, emotionally, and academically to achieve the highest standards.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, the apprentice will have developed practical IT skills, knowledge and experience that can support progression into a range of IT-related roles, such as IT Support Technician, IT Service Desk Technician or other technical support positions.
There may be opportunities to progress within the Trust, subject to suitable vacancies and organisational requirements. Alternatively, the skills and qualification gained through the apprenticeship will provide a strong foundation for further training, higher-level apprenticeships or employment within the wider IT sector.
Ask a question
The contact for this apprenticeship is:
The Gainsborough Academy
The Recruitment Team
recruitment@wickersleypt.org
The reference code for this apprenticeship is VAC2000051531.
Apply now
Closes in 14 days (Wednesday 23 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.