Financial Services Administration Apprentice

CALLAWAY SYKES ASSOCIATES LTD

CHELMSFORD (CM2 0SE)

Closes in 28 days (Friday 2 October 2026 at 11:59pm)

Posted on 3 September 2026

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Contents

Summary

An exciting opportunity to join a dedicated team of experienced Financial Services Administrators, delivering exceptional client service to a portfolio of high-net-worth clients. This role offers the chance to work in a professional, collaborative, and client-focused environment, with excellent opportunities for personal and career growth.

Wage

£21,000 a year

Minimum wage rates (opens in new tab)

Training course
Financial services administrator (level 3)
Hours
Monday to Friday, 09.00 - 17.00.

35 hours a week

Start date

Monday 2 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will learn the skills required to support the administration of regulated financial advice.

Key Duties and Responsibilities:

  • Assisting with the preparation of client meeting packs
  • Maintaining and updating client records
  • Downloading and printing applications, factsheets, and supporting materials
  • Liaising with insurers, fund managers, and other professionals as required
  • Preparing and printing mail merges
  • E-filing and saving documents to the cloud
  • Scanning, printing, and filing documents as required
  • Preparing basic letters and correspondence
  • Scheduling client meetings
  • Data entry using internal IT systems
  • Preparing report packs
  • Handling general enquiry calls
  • Monitoring and ordering stationery
  • Assisting Advisers and Administrators with day-to-day tasks

General Responsibilities:

  • Answering incoming telephone calls in a professional and courteous manner
  • Supporting the business's ongoing growth and administrative requirements
  • Logging all calls and emails in the CRM system in line with compliance requirements
  • Securely shredding confidential information
  • Keeping the office environment tidy and presentable at all times

Where you'll work

56 NEW WRITTLE STREET
CHELMSFORD
CM2 0SE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SIMPLY ACADEMY LTD

Training course

Financial services administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
  • Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
  • Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
  • Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
  • Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
  • Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
  • Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
  • Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
  • Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
  • Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience.
  • Plan, organise and prioritise own tasks, managing time and resources effectively.
  • Identify opportunities for continuous improvement and recommend solutions to improve processes.
  • Apply current and developing sustainable principles and techniques relative to role.
  • Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
  • Work in line with organisational equity, diversity, and inclusion policies.
  • Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
  • Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
  • Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
  • Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
  • Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
  • Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
  • Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
  • Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
  • Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
  • Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience.
  • Plan, organise and prioritise own tasks, managing time and resources effectively.
  • Identify opportunities for continuous improvement and recommend solutions to improve processes.
  • Apply current and developing sustainable principles and techniques relative to role.
  • Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
  • Work in line with organisational equity, diversity, and inclusion policies.

Training schedule

Professional qualification:

R01 - Financial Services Regulation and Ethics

This course provides a straightforward introduction to the key principles of investment and financial services regulation. Taught by an experienced industry professional, it covers how financial markets operate, the different types of investment products, and the regulatory framework that supports them. The course is designed to help you apply these concepts effectively.

Requirements

Essential qualifications

GCSE in:

5 subjects including maths and english (grade D/above)

A Level in:

minimum 2 subjects (grade A-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative
  • Patience
  • Can do attitude
  • Punctual

About this employer

Callaway Sykes Associates Limited are financial advisers who provide discreet, impartial and professional advice, utilising a range of investment, savings, protection, pension, income and retirement solutions for individual and corporate clients.

http://www.csba.co.uk (opens in new tab)

Company benefits

Other benefits will be included such as life cover, pension, paid holiday etc.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

For the right candidate, there is excellent potential for career progression and the opportunity to secure a permanent position. We offer additional training and actively encourage and support self-directed learning. As your career develops, there may be opportunities to progress into roles such as Adviser Support, Senior Adviser Support, Paraplanner, or Financial Adviser. 

Ask a question

The contact for this apprenticeship is:

SIMPLY ACADEMY LTD

Monica Peacock

monica@simplyacademy.com

The reference code for this apprenticeship is VAC2000051474.

Apply now

Closes in 28 days (Friday 2 October 2026 at 11:59pm)