Junior Business & Operations Support Apprentice
SGM WINDOWS LTD
BASILDON (SS14 3HT)
Closes in 27 days (Wednesday 30 September 2026 at 11:59pm)
Posted on 3 September 2026
Contents
Summary
Start earning while you learn! SGM Windows Ltd is looking for a motivated Junior Business & Operations Support Apprentice. Gain your Level 3 qualification with hands-on training from skilled experts who want to see you succeed. Build a secure career in a high-demand sector. Ready to get started? Apply now and join our expert team!
- Wage
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£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday – times to be confirmed.
40 hours a week
- Start date
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Monday 5 October 2026
- Duration
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1 year 7 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
On a day-to-day basis as an apprentice, you will be doing the following:
Core Administrative & Financial Support
- Invoicing & Reconciling: Use internal software and MS Excel to process payments, update records, and keep track of department finances.
- Data & File Management: Maintain clear, accurate, and confidential digital filing systems for all three business areas.
- Drafting Documentation: Write professional emails, confirm orders, and prepare simple reports for senior team members.
Procurement & Supplier Relations
- Supplier Coordination: Act as a key contact for external suppliers - updating vendor details, tracking orders, and checking stock/deliveries.
- Problem Solving: Spot supply or order delays early and work with the team to find practical solutions.
Customer & Communication Services
- Handling Enquiries: Answer department telephone calls, respond to customer emails confidently, and direct queries to the right team members.
- Building Relationships: Deliver friendly, professional service to both internal colleagues and external customers.
Organisation & Professional Growth
- Planning & Time Management: Organise your daily tasks, help prepare for department meetings, and keep track of key deadlines.
- Business Understanding: Learn how a multi-department office operates behind the scenes, gaining insight into GDPR, regulations, and commercial operations.
- Project & Process Support: Assist senior team members with ongoing improvement projects across the glass, procurement, and customer service divisions.
Where you'll work
UNIT 1
HONYWOOD SQUARE
HONYWOOD ROAD
BASILDON
SS14 3HT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GLASS & FENESTRATION TRAINING SOLUTIONS LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
All aspects of your training will be delivered on-site with your employer.
- Earn While You Learn: All your training takes place during your normal working hours—and you get paid for every minute of it.
- Mentoring: Most of your week is spent on-site with an expert mentor who will show you exactly how to communicate with customers and staff, use SGM’s IT systems, along with general admin duties.
- Dedicated Study Time: We set aside specific hours each week just for you to focus on your coursework, online learning, and workbooks.
- Expert Support: You’ll have an assigned Assessor who visits you on-site at least every 10 weeks to check your progress and give you feedback.
- Flexible Learning: You can choose the style that fits you best, either a full day of training every 10 weeks or "bite-sized" 2-hour sessions every month.
- All of this leads to your Business Administrator Level 3 qualification, giving you a massive head start and the professional credentials to build a great career in the trade.
More training information
GFTS Ltd. are specialists in qualifications for the Glass, Glazing and Fenestration Industries on a national scale. We pride ourselves on the quality of the training we deliver. At GFTS we emphasise the importance of a ‘Train, Gain & Retain’ attitude to the learning and make every effort to deliver industry recognised qualifications in an effective and bespoke manner. Although our industry specialty is in the delivery of Fenestration Training, our assessors are each skilled in their own specialist discipline.
- This is a mentor-led qualification based entirely at your workplace. You will develop your skills and behaviours alongside your mentor on-site or at your workstation, with no college days and no additional travel required.
- Our assessors provide expert support through classroom sessions, site visits, and observations. We adapt to your schedule: whether you prefer a full day of learning every 10 weeks or "bite-sized" 2-hour sessions every month for knowledge work, our support is built around individual progress to ensure you are fully prepared for your Apprenticeship Assessment.
- To support your growth, a set number of hours within your standard working week will be dedicated to learning and studying, ensuring your qualification is achieved entirely within your professional hours.
Requirements
Desirable qualifications
GCSE in:
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Logical
- Team working
- Patience
Other requirements
- Please note that interviews may take place before the vacancy close date and the successful applicant may start before the advertised start date.
What We’re Looking For:
- Good communication skills and a confident phone manner.
- Basic IT skills (Word, Excel, Email).
- Great attention to detail when entering data or handling numbers.
- A friendly, willing-to-learn attitude!
About this employer
At SGM Windows, we manufacture and supply high quality windows, doors and conservatories.
As an independently owned Company, we are able to choose the products we manufacture to best suit our customer requirements, and our own ethos.
Based in Basildon, Essex, we operate from 25,000 sq ft of manufacturing / office space, and supply to double glazing retailers and building companies throughout the South East.
Established in 2004, the business has successfully grown without comprising our core values.
We are committed to manufacturing and supplying high quality windows, doors and conservatories in PVCu and aluminium.
We work closely with our chosen suppliers, to ensure products are innovative, energy efficient, secure and reliable.
https://sgmwindows.co.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Potential for the candidate to progress through the company and gain experience within all sectors. The main aim is to bring somebody into the team and for them to develop and become a key team member.
- We are looking to invest our knowledge, skills, and time in the right person. This position has the potential to develop into a successful career for the right candidate with the position growing with the company.
Ask a question
The contact for this apprenticeship is:
GLASS & FENESTRATION TRAINING SOLUTIONS LTD
Darren Stewart
Darren@sgmwindows.co.uk
07870549546
The reference code for this apprenticeship is VAC2000051463.
Apply now
Closes in 27 days (Wednesday 30 September 2026 at 11:59pm)