IT Support Apprentice

INSPIRE ATA LIMITED

North Walsham (NR28 9HZ)

Closes in 25 days (Thursday 1 October 2026)

Posted on 4 September 2026

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Summary

Working across both North Walsham High School and Millfield Primary School, you will play a key role in supporting the Trust's IT infrastructure, maintaining devices and networks, resolving technical issues, and assisting with audio-visual services. You'll gain exposure to a broad range of technologies in a supportive environment.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Thursday, 8am to 4pm, Friday 8am to 3:30pm

37 hours a week

Start date

Thursday 8 October 2026

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide first-line IT support, troubleshooting hardware, software, and connectivity issues
  • Install, configure, and maintain laptops, desktops, iPads, printers, and other IT equipment
  • Create and manage user accounts across Microsoft 365 and other key systems
  • Support the maintenance and security of the Trust's network infrastructure
  • Maintain accurate IT asset inventories and equipment records
  • Assist with cyber security activities and promote safe technology use in line with NCSC and DfE guidance
  • Set up, maintain, and operate audio-visual equipment for school events and presentations
  • Create and update IT documentation and contribute to the digital knowledge base
  • Support IT-related projects and technology improvements across the Trust
  • Work collaboratively with colleagues, suppliers, and stakeholders to deliver excellent IT services

Where you'll work

Spenser Avenue
North Walsham
NR28 9HZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QA LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Requirements

Essential qualifications

GCSE in:

  • 3 of any subject (grade 4+ (A* - C))
  • English & Maths (grade 3+ (D or above))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Customer care skills

About this employer

We have an exciting opportunity with Inspire ATA! They are a flexi-job provider and you will be employed by Inspire ATA and placed with North Walsham High School for your apprenticeship.

North Walsham High School is a thriving educational organisation committed to providing an outstanding learning environment for students. As part of a wider Trust, the school utilises technology to support teaching, learning, and operational excellence across multiple sites. This apprenticeship offers the opportunity to gain valuable hands-on IT experience while supporting students and staff in a busy educational setting.

Company benefits

  • Earn while you learn with a nationally recognised qualification
  • Hands-on experience across a wide range of IT systems and technologies
  • Opportunity to develop technical, customer service, and project support skills
  • Work within a supportive and experienced Digital Team
  • Potential salary progression during the apprenticeship
  • Real career development opportunities within the Trust

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • After this apprenticeship there is the potential full-time employment for the right candidate upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

QA LIMITED

The reference code for this apprenticeship is VAC2000051456.

Apply now

Closes in 25 days (Thursday 1 October 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.