3 AI support & productivity technician Apprentice
OPENDA LTD
CHIPPENHAM (SN15 5FD)
Closes on Saturday 10 October 2026
Posted on 3 September 2026
Contents
Summary
You will also provide digital application support to customers, investigate and resolve application issues, communicate clearly with users, support go-live activities and contribute to continuous improvement. You will learn to recognise when issues are outside your level of competence or authority and escalate them appropriately.
- Wage
-
£18,000 a year
Minimum wage rates (opens in new tab)
£18,000 to £22,000 depending on experience
- Training course
- Digital support technician (level 3)
- Hours
-
9.00am- 5.00pm
(½ hour unpaid lunch break)
37 hours 30 minutes a week
- Start date
-
Sunday 25 October 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
1. Development and Application Support
- Design, create and implement new features within the QX system, under appropriate supervision and in line with agreed requirements
- Support internally developed applications and investigate incoming errors, ensuring issues are progressed and resolved within agreed customer Service Level Agreements (SLAs) where appropriate
- Monitor and manage error logs, backups and red box errors received into the support folder, using appropriate diagnostic information to investigate issues
- Investigate application and digital issues methodically, reviewing error messages, logs, user information and relevant system information to help identify root causes and appropriate solutions
- Take appropriate action when application problems are identified, resolving issues within your level of competence and escalating more complex or non-routine issues to the appropriate colleague
- Carry out thorough testing of development changes and application fixes to achieve a Right First Time result before implementation
- Support the development and implementation of changes, upgrades and new functionality, including assisting the onsite team during go-live
2. Customer and User Support
- Provide technical and application support to customers through telephone, email and other appropriate communication channels.
- Take incoming calls and deal with customer queries on a daily basis when required
- Understand customer requirements and application queries, investigate issues and implement appropriate resolutions or ensure the responsible party is made aware of the requirements
- Support users in the effective use of the QX ERP system, providing guidance on functionality and advising customers on appropriate ways to use the system to improve productivity and efficiency
- Assist with application training, demonstrations and user guidance, helping customers develop confidence and skills in using QX and associated digital systems
- Communicate technical information clearly and appropriately to customers and colleagues, keeping customers informed of progress and expected timescales
3. Digital Tools, Data and Security
- Use appropriate digital tools, system information and reports to undertake basic analysis of support and application data, identifying recurring issues, trends and opportunities for improvement
- Develop and maintain an understanding of database structures and how business data is used within the QX system
- Follow Openda's information security, data protection and confidentiality policies when accessing, processing, storing or sharing customer and company information
- Recognise and escalate potential information-security, data-protection or access-related issues in accordance with company procedures
- Use appropriate technical documentation, product information, internal knowledge resources and trusted sources to investigate issues and provide accurate advice and guidance
Skills Required
- Good written and verbal communication skills
- General IT skills and a good problem-solving approach
- Ability to investigate technical or application issues methodically and work towards an appropriate resolution
- Ability or willingness to learn about database structures and business applications
- Ability to work accurately and at a detailed level
- Willingness to learn Progress 4GL, QX and other digital technologies used by Openda
- Ability to prioritise workload and work to agreed deadlines
- Ability to communicate effectively with technical and non-technical customers and colleagues
Where you'll work
CALLOW PARK
CALLOW HILL
BRINKWORTH
CHIPPENHAM
SN15 5FD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEEP TALENT LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
- Digital Support Technician Level 3 Apprenticeship Standard
- The training will be delivered in the workplace
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Maths (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Non judgemental
- Patience
About this employer
Openda Ltd provides a specialist ERP software solution (QX) which is designed for the wholesale distribution and manufacturing industries. Our software has been in existence for 30 years and through a programme of continual improvement it continues to remain at the forefront of technology.
We have built a strong team all of who have been carefully selected for their technical expertise and excellent customer service. Our focus is to take our clients on a long-term journey to business efficiency by empowering them with the right IT infrastructure.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Secure a full-time position after successful completion of apprenticeship
Ask a question
The contact for this apprenticeship is:
LEEP TALENT LIMITED
The reference code for this apprenticeship is VAC2000051430.
Apply now
Closes on Saturday 10 October 2026