Customer Service Apprenticeship
SOLO NW LTD
LIVERPOOL (L6 5BN)
Closes on Friday 30 October 2026
Posted on 3 September 2026
Contents
Summary
We are a busy, growing car sales business seeking a reliable, detail-oriented Accounts Apprentice to join our accounts department. This is an excellent opportunity for someone looking to start a career in accounting and business administration within the motor trade industry.
- Wage
-
£30,000 a year
Minimum wage rates (opens in new tab)
Experience:
Retail or customer experience
Licence/Certification:UK Driving Licence (required)
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
37 hours a week
- Start date
-
Sunday 1 November 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Accurately inputting vehicle purchase and sales invoices
- Recording customer deposits and payments
- Filing and maintaining finance agreements and customer documentation
- Matching supplier invoices to vehicle purchases
- Scanning, uploading, and organising documents
- Supporting month-end administrative processes
- General accounts and administrative support as required
Where you'll work
UNIT 3BCD
LARCH LEA
LIVERPOOL
L6 5BN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS FURTHER EDUCATION LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Patience
About this employer
Solo NW Limited, the cheapest used car dealer in Liverpool. We are a family business with a proud history of selling cars cheaper than market value. In fact, according to Auto Trader, 94% of our cars are sold too cheap!
Since we started our business in 2008, we have constantly grown. Starting with a small number of cars in just 1 unit. We now have 100+ different cars every month spread across one large site. We've also positioned ourselves in the market to remain the place for the cheapest motors on Merseyside.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
After completing a Customer Service Apprenticeship, you can progress from Customer Service Advisor to Senior Advisor, Team Leader/Supervisor, and eventually Customer Service Manager or Operations Manager. You may also move into areas such as sales, HR or business administration.
Ask a question
The contact for this apprenticeship is:
ACCESS FURTHER EDUCATION LIMITED
The reference code for this apprenticeship is VAC2000051343.
Apply now
Closes on Friday 30 October 2026
After signing in, you’ll apply for this apprenticeship on the company's website.