HR Support Level 3 Apprentice
Redditch Borough Council
Worcestershire (B98 8AH)
Closes in 13 days (Wednesday 16 September 2026 at 11:59pm)
Posted on 3 September 2026
Contents
Summary
This is a great opportunity to gain hands-on experience while working towards a recognised Level 3 HR Support apprenticeship. You will develop practical skills in recruitment,HR administration, employee records, HR systems, customer service and first line HR advice, all whilst being supported by experienced colleagues.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Pension; access to employee benefits platform and Employee Assistance Programme
- Training course
- HR support (level 3)
- Hours
-
Office and home - days to be confirmed; induction will take place on-site over several weeks; Office address: Parkside Bromsgrove or Town Hall Redditch.
37 hours a week
- Start date
-
Monday 12 October 2026
- Duration
-
1 year 8 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will be very varied and will included:
- Supporting managers and employees with routine HR queries
- Helping with recruitment, interview, preparding HR letters, forms, reports and other documentation
- Using HR systems, supporting training administration and wider HR service delivery
- Learning from experienced HR colleagues and applying your apprenticeship learning in the workplace
Where you'll work
Town Hall
Walter Stranz Square
Redditch
Worcestershire
B98 8AH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (14 - 18 months including endpoint assessment) topics covered include –
Business and Customer Awareness
- Communication Skills
- Building a team
- HR legislation
- HR Functions, roles and plans
- Systems and processes
- Service delivery
- Problem solving
- Change and improvement techniques
- HR base data and info
- Resilience
- Emotional intelligence
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Creative
- Initiative
- ICT Systems: Microsoft office
About this employer
Bromsgrove Distrct and Redditch Borough are neighbouring authorities with big ambitions, but each has their own distinct aims, policital priorities, customer needs, demographics and commitment to equality and divesity. By working together, both councils have successfully created a shared service workforce including a single management team and joint chief executive whilst maintaining their own unique identiites that are responsive to our customer needs. As a host authority the councils also collaborate closely with Worcestershire Regulatory Services and other partners, ensuring our residents receive top-notch services link to WM jobs recruiter pages for more information https://www.wmjobs.co.uk/employer/eac76f53-5296-4786-b509-8161cab5a34b/bromsgrove-and-redditch-councils/hub
http://www.redditchbc.gov.uk (opens in new tab)
Company benefits
This role is expected to travel to different sites on occasion and applicants must be willing and able to travel to / between Redditch and Bromsgrove either using public transport or under their own steam.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The individual would gain the skills and knowledge to take on to their next role, either in business administration or HR.
Ask a question
The contact for this apprenticeship is:
MBKB LTD
Nicola Wright
generalHR@bromsgroveandredditch.gov.uk
0152764252
The reference code for this apprenticeship is VAC2000051190.
Apply now
Closes in 13 days (Wednesday 16 September 2026 at 11:59pm)