ICT Support Technician Apprentice

PHOENIX PRINTING PLATES LTD

BRISTOL (BS10 5SQ)

Closes in 12 days (Sunday 20 September 2026 at 11:59pm)

Posted on 7 September 2026

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Summary

You will work within Phoenix Printing Plates Ltd to provide first-line ICT support while developing your knowledge, skills and behaviours. The role will involve supporting users, maintaining computer systems, assisting with digital workflows, and ensuring technology is effectively utilised across the business.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday, exact hours to be agreed between the apprentice and their manager.

40 hours a week

Start date

Monday 12 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Duties and Responsibilities:

  • Provide first-line support for hardware, software and network-related issues.
  • Assist users with troubleshooting IT and system problems
  • Support the installation, configuration and maintenance of desktop PCs, laptops and peripheral devices
  • Maintain user accounts, passwords and access permissions under supervision
  • Provide support for business software applications and digital production systems
  • Assist with data entry, data management and data quality checks
  • Help maintain accurate IT asset records and technical documentation
  • Monitor and report IT incidents, escalating issues where appropriate
  • Assist with system updates, data backups and cyber security best practices
  • Support digital workflow processes within the printing and manufacturing environment
  • Learn and develop the skills required to produce printing plates to company standards
  • Learn how to operate specialist plate-making equipment safely and effectively to meet customer requirements
  • Work confidently with knives and chemicals under supervision, adhering to all health and safety procedures
  • Prepare and dispatch printing plates accurately to the correct destinations and within agreed timescales
  • Deliver excellent customer service to colleagues, customers and other stakeholders
  • Work as part of a team while developing technical, production and customer service skills

Where you'll work

FELSTEAD HOUSE
FELSTEAD ROAD
BRISTOL
BS10 5SQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3.

You will attend a combination of online and face-to-face learning sessions at SGS College on a weekly basis during term time. Online sessions will be delivered via Microsoft Teams.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Creative

About this employer

Phoenix Printing Plates Ltd opened it's doors in 1992. It began with just 3 members of staff and an imagesetter supplying analogue flexo plates to wide-web flexible packaging printers. Our reputation soon grew, along with the need for bigger premises and we made the move to Southmead in 1995 where we remain today.

We work closely with both hardware and software suppliers to ensure we are always at the forefront of technology and using the best products available to give you the highest quality plates. In April 2018 we became a Kodak Certified partner confirming the quality and consistency of our plates.

https://www.phoenixprintingplates.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This role provides an excellent opportunity for an individual looking to begin a career in Information and Communication Technology while gaining valuable workplace experience in a professional business environment.

Ask a question

The contact for this apprenticeship is:

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Elaine Baillie

elaine.baillie@sgscol.ac.uk

The reference code for this apprenticeship is VAC2000051089.

Apply now

Closes in 12 days (Sunday 20 September 2026 at 11:59pm)