Customer Service Level 2 Apprenticeship (Fitness)

HG 20 LTD

Harrogate (HG1 1UE)

Closes in 26 days (Sunday 27 September 2026)

Posted on 1 September 2026

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Contents

Summary

This is a fantastic opportunity to be part of this growing company. As a Customer Service Apprentice for Bodystreet you will be using your Customer Service skills to help clients achieve their fitness goals.

Wage

£11,648 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Sunday - Varied shifts TBC.

28 hours a week

Start date

Sunday 11 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

After thorough training, as a BodyStreet Trainer you will be involved in all areas of our business.

  • Helping with new client engagement
  • Demonstrating our unique workout
  • Delivering bespoke workout sessions to our clients
  • You will be happy to talk to enquirers about BodyStreet
  • Book trial sessions and deliver workout sessions for our clients

You will also be expected to muck in with every detail of the studio including cleaning the shower if that what it takes to have our boutique style studio looking at its very best for every client

Where you'll work

24 Station Parade
Harrogate
HG1 1UE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Full Level 2 Customer Service Apprenticeship Standard
  • Fitness Instructor Qualification
  • Functional Skills maths and English if required

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Attention to detail
  • Organisation skills
  • Team working
  • Customer care skills
  • Physical fitness

Other requirements

After thorough training, as a Bodystreet Trainer you will be involved in all areas of our business helping with new client engagement, demonstrating our unique workout and delivering bespoke workout sessions to our clients.

About this employer

Bodystreet is a fitness concept that operates in the area of "boutique fitness studios". These are small studios that concentrate on very specific wishes of certain target groups. Bodystreet is a specialist for training efficiency and uses electromuscular stimulation, or EMS for short. This technique originated from sports medicine and astronautics and is characterised by an extraordinarily efficient workout. Bodystreet is the world's market leader in EMS boutique studios

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

We would hope to offer you a full-time job as part of the Bodystreet Team once your apprenticeship is completed.

Ask a question

The contact for this apprenticeship is:

CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION

Clara Phillips-Williams

Clara.Phillips-Williams@ymca.co.uk

020 3994 9544

The reference code for this apprenticeship is VAC2000050888.

Apply now

Closes in 26 days (Sunday 27 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.