Apprenticeship Team Apprentice
STEADFAST TRAINING LTD
Spalding (PE11 3YR)
Closes in 30 days (Thursday 1 October 2026 at 11:59pm)
Posted on 1 September 2026
Contents
Summary
This role would predominantly be based at our head office in Spalding but flexibility to travel will be required in line with the needs of the business. Full training will be given, accuracy and attention to detail is an essential requirement.
- Wage
-
£17,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 9am to 5pm.
37 hours 30 minutes a week
- Start date
-
Thursday 8 October 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Overall Purpose of the Job:
To support the provision of an effective and efficient customer service function by:
- Promoting the company services and products to potential as well as existing customers.
- Dealing professionally with incoming calls from/making outgoing calls to existing and prospective customers, providing information and follow-up actions as required.
- Preparing learner paperwork packs and supporting the wider business.
Where you'll work
5 Enterprise Way
Spalding
PE11 3YR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STEADFAST TRAINING LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
All training will take place at the workplace with monthly sessions with the trainer.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
About this employer
We are a training provider that delivers first class skills, employability and training solutions to create better futures for individuals, families, businesses and communities. We deliver quality vocational training including Apprenticeships and Diplomas.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Your earnings can increase over time with an apprenticeship.
Progression to other roles within the business.
Ask a question
The contact for this apprenticeship is:
STEADFAST TRAINING LTD
Jamie Balding
jamie.balding@steadfasttraining.co.uk
01775513050
The reference code for this apprenticeship is VAC2000050812.
Apply now
Closes in 30 days (Thursday 1 October 2026 at 11:59pm)