Customer Service Practitioner Apprentice

Sala Thai Kitchen

St. Albans (AL3 4ED)

Closes in 26 days (Wednesday 30 September 2026 at 11:59pm)

Posted on 3 September 2026

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Summary

Sala Thai Kitchen is an award-winning Thai restaurant and cooking school in the heart of St Albans, led by experienced cookery teacher Thippawan Rashleigh. This is an exciting opportunity for an individual who enjoys working with people and delivering excellent customer service. 

Wage

£14,976 to £23,793.12, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Shift work due to nature of the business. At least 30 hours a week. Weekend and evening shifts.

36 hours a week

Start date

Saturday 10 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As our Customer Service Practitioner Apprentice, you'll be responsible for creating a warm, welcoming experience for every guest and supporting our front-of-house operations.

This apprenticeship follows the nationally recognised ST0072 Customer Service Practitioner standard, giving you a genuine Level 2 qualification while you earn. You'll develop the knowledge, skills and behaviours to deliver high-quality service in line with Sala Thai's values, and completion leads to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Key Responsibilities

  • Greeting and welcoming customers, creating a warm first impression of Sala Thai
  • Taking bookings and handling customer enquiries face-to-face, by phone, and digitally
  • Supporting food and drink service, working closely with the kitchen and front-of-house team
  • Processing orders accurately and efficiently
  • Resolving customer issues and complaints in a calm, professional manner
  • Maintaining excellent product and menu knowledge, including our authentic Thai dishes
  • Promoting the restaurant's services, events, and special offers
  • Treating every customer as an individual and upholding Sala Thai's service culture and values

Where you'll work

5A
High Street
St. Albans
AL3 4ED

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

OAKLANDS COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Your training will be provided online with our dedicated assessors at Oaklands College. These will include monthly workshops and work visits from our assessors.

Requirements

Essential qualifications

GCSE in:

  • English (grade Level 2-9)
  • Maths (grade Level 2-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Authentic Thai flavours rooted in tradition, brought to life with seasonal, locally sourced ingredients right here in Britain.

You will be under the supervision of owner and executive chef, Thippawan Rashleigh.

Thippi grew up in a small village northeastern of Thailand, Chaiyaphum with food as her love language. Now based in St Albans, she brings the soul of her hometown to every dish — using Thai herbs and spices, seasonal produce, and locally sourced ingredients to create flavours that are both deeply authentic and beautifully of-the-moment. Thippi is passionate about sustainability: cook what you have at home, in the right portions, and create no waste.

Her three passions — people, food, and yoga — shape everything she does. Whether she's cooking for first-time visitors or old friends, running a class, or writing her debut cookbook, Thippi's mission is always the same: connection through food.

https://www.salathaikitchen.co.uk/restaurant (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

After your apprenticeship, you could be hired as a permanent member of staff.

Ask a question

The contact for this apprenticeship is:

OAKLANDS COLLEGE

Will Ellis

will.ellis@oaklands.ac.uk

The reference code for this apprenticeship is VAC2000050742.

Apply now

Closes in 26 days (Wednesday 30 September 2026 at 11:59pm)