Hospitality Supervisor Apprentice
Sala Thai Kitchen
St. Albans (AL3 4ED)
Closes in 26 days (Wednesday 30 September 2026 at 11:59pm)
Posted on 3 September 2026
Contents
Summary
Sala Thai Kitchen is an award-winning Thai restaurant and cooking school in the heart of St Albans, led by Foodies Festival presenter and experienced cookery teacher Thippawan Rashleigh. We're looking for an aspiring leader to support the day-to-day running of the restaurant and grow into a key supervisory role across our restaurant floor.
- Wage
-
£16,926 a year
- Training course
- Hospitality supervisor (level 3)
- Hours
-
Shift work. At least 30 hours a week, you will need to be available to work some weekends and evenings.
36 hours a week
- Start date
-
Saturday 10 October 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This apprenticeship follows the nationally recognised ST0230 Hospitality Supervisor standard (Food & Beverage specialism), giving you a genuine Level 3 qualification while you earn and gain hands-on experience in a busy, independent hospitality business.
Key Responsibilities:
- Supervising front-of-house service during shifts, ensuring every guest receives an authentic, memorable Thai dining experience
- Leading and motivating team members during shifts, leading by example on standards and professionalism
- Coordinating table service, bookings, and special events including cooking classes and private dining
- Briefing the team on menu items, specials, and dietary requirements so they can confidently guide customers
- Assisting with staff training and development
- Resolving customer queries and complaints calmly and professionally
- Supporting stock control, ordering, and operational planning, minimising waste and helping manage costs within budget
- Ensuring compliance with food hygiene and health and safety requirements
- Helping implement marketing and promotional activity, working alongside our social media and events team
- Learning to use booking and operational systems, including our staff SOP app
Where you'll work
5A
High Street
St. Albans
AL3 4ED
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
OAKLANDS COLLEGE
Training course
Hospitality supervisor (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Contribute to and monitor operational procedures, working practices and team performance and make recommendations for business improvements
- Operate within budget, exercising strict resource control and minimising wastage, using appropriate techniques to manage and control costs
- Supervise the delivery of a quality service that supports the department in achieving overall business objectives
- Monitor the team to ensure they follow processes and procedures in line with business / brand standards at all times
- Identify and isolate matters of concern, establish the cause and intervene accordingly to minimise disruption to the service and risk to people
- Use available technology effectively in all work activities and performance
- Plan, resource and organise the team to meet expected levels of customer demand within business constraints
- Set realistic but challenging objectives with the team and work continuously to accomplish the best results
- Demonstrate effective methods of communication that achieve the desired results, taking action to correct poor communication within the team
- Actively support team members to maximise potential in their role and identify opportunities for development
- Coordinate the team to deliver to customers according to their needs in line with business / brand standards, enhancing their experience where appropriate
- Implement sales and marketing strategies in own area, ensuring team are fully supported to deliver them. Make suggestions for future sales and marketing activities within area of responsibility
- Use leadership styles and supervisory management skills appropriate to the business and situation
- Ensure team members are aware of and follow policy relating to diversity
- Ensure menus and promotional materials are up to date and presented accurately to the customer by the team in line with business / brand standards and customer needs. Brief team on menu items and ensure customers are provided with helpful information and recommendations on food and beverages
- Prepare food and beverage service areas in good time ensuring all resources are available and ready for use; ensure team provide efficient, accurate and effective service in line with service style meeting customer needs and business / brand standards.
- Coordinate an effective bar service, ensuring licensing laws are adhered to at all times, customer issues are dealt with and potential conflict minimised
- Maintain and monitor the cellar and beverage storage and cellar/wine dispense
- Coordinate team and allocate tasks on a daily basis to ensure positive presentation and image of the business within allocated timescales ensuring business / brand standards are maintained
- Monitor standards of cleanliness and identify maintenance, repairs and refurbishment requirements, communicating them to the relevant person
- Maintain information on expected customer requirements including local services and travel options.
- Efficiently source information not readily available when needed, regularly review sources and develop effective networks
- Maintain a secure system for the storage of customers’ luggage and other personal items
- Coordinate the porter service and parking / valet and transport services offered by the business
- Coordinate efficient check-in, check-out and the reservation procedures if applicable in own role
- Motivate the team to present a professional image at all times as the first point of call for most customers
- Coordinate customer requirements , providing accurate information and maintaining customer confidentiality at all times
- Support event planning and coordinate events in line with customer requirements, communicating appropriately with a variety of organisations such as suppliers and exhibitors
- Act as the main point of contact for customers during the event to ensure their requirements are met according to the event agreement
- Maintain a record of expenses and adhere to the budget set by the customer
- Coordinate operations to ensure equipment and display areas are stocked and presentable
- Open, monitor and close the outlet following business procedures
- Maintain the brand and business standard at all times, identifying possible areas for improvement
Training schedule
Training will take place online with our fantastic assessors at Oaklands College.
Requirements
Essential qualifications
GCSE in:
- English (grade Level 4-9)
- Maths (grade Level 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Food Hygiene
About this employer
Authentic Thai flavours rooted in tradition — brought to life with seasonal, locally sourced ingredients right here in Britain.
You will be mentored by executive head chef and owner, Thippawan Rashleigh. Thippi grew up in a small village northeastern of Thailand, Chaiyaphum with food as her love language. Now based in St Albans, she brings the soul of her hometown to every dish — using Thai herbs and spices, seasonal produce, and locally sourced ingredients to create flavours that are both deeply authentic and beautifully of-the-moment. Thippi is passionate about sustainability: cook what you have at home, in the right portions, and create no waste.
Her three passions — people, food, and yoga — shape everything she does. Whether she's cooking for first-time visitors or old friends, running a class, or writing her debut cookbook, Thippi's mission is always the same: connection through food.
https://www.salathaikitchen.co.uk/restaurant (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
After your apprenticeship, you may be offered a permanent position withing the company.
A clear route into a supervisory or management role, with the possibility of progressing into our upcoming second site in Welwyn Garden City.
Ask a question
The contact for this apprenticeship is:
OAKLANDS COLLEGE
Will Ellis
will.ellis@oaklands.ac.uk
The reference code for this apprenticeship is VAC2000050739.
Apply now
Closes in 26 days (Wednesday 30 September 2026 at 11:59pm)