Business Administrator Apprentice

Home Instead

Manchester (M27 9LQ)

Closes in 23 days (Sunday 20 September 2026 at 11:59pm)

Posted on 28 August 2026

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Summary

Join our team as a Business Administration Apprentice and gain valuable experience in a professional office environment while working towards a recognised qualification. You will support daily operations, handle enquiries, maintain records, prepare documents and develop communication, IT and organisational skills within a supportive team.

Wage

£19,500 a year

Minimum wage rates (opens in new tab)

Salary will stat at £10 per hour

Training course
Business administrator (level 3)
Hours
Monday - Friday 09:00 - 17:00.

37 hours 30 minutes a week

Start date

Wednesday 30 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties include but not limited to:

  • Answer phone and email enquiries
  • Update records and databases
  • Prepare and format documents
  • File and organise paperwork
  • Support daily office activities
  • Manage incoming and outgoing post
  • Book meetings and appointments
  • Maintain accurate information and records
  • Work with colleagues across the team
  • Provide excellent customer service
  • Use IT systems and office software

Where you'll work

457 Chorley Road
Swinton
Manchester
M27 9LQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SALFORD CITY COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4 - 9 / A* - C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Team working
  • Good clear phone manner

Other requirements

DBS check and 2 references would be required.

About this employer

Home Instead Salford is a CQC rated ‘’Outstanding’’, person‑centred home care provider based in Swinton, supporting older adults across Salford, Worsley, Walkden, Boothstown and surrounding areas. Specialising in relationship‑led care, offering services such as companionship, personal care, dementia support, medication assistance, and home help. Our focus is on enabling clients to remain independent at home, with consistent Care Professionals and visit times that prioritise dignity and wellbeing.

https://www.homeinstead.co.uk/salford-worsley/ (opens in new tab)

Company benefits

  • Birthday off after 1-year of service
  • Home Instead benefits

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential progression for the right candidate upon successful completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

SALFORD CITY COLLEGE

Mary Takhar - Salford City College

mary.takhar@salfordcc.ac.uk

0161631555

The reference code for this apprenticeship is VAC2000050714.

Apply now

Closes in 23 days (Sunday 20 September 2026 at 11:59pm)