Business Administration Apprenticeship - Newcastle

Jellyfish Energy

Newcastle Upon Tyne (NE4 7DF)

Closes in 25 days (Tuesday 22 September 2026)

Posted on 27 August 2026

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Summary

Jellyfish Energy are looking for two new Business Administrator Apprentices! You will be studying toward your Business Administration Level 3 Apprenticeship.

• Wage:

  £16,380 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday-Friday (09:00AM-17:00PM).

  35 hours a week

• Start date:

  Tuesday 29 September 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Administrator Apprentice, you will work closely with a range of internal departments, supporting day-to-day business activities and contributing to projects that help the company grow and achieve its goals.

You will gain valuable experience across customer and partner support, administration, internal systems, billing, account management and business improvement projects. Working with experienced colleagues across the organisation, you will develop your communication, organisation, problem-solving and administrative skills while working towards your Level 3 Business Administrator apprenticeship.

Responsibilities:

• Respond to customer and partner enquiries by phone, email and web chat, providing a professional and helpful service.
• Assist with billing and account-related queries, ensuring information is accurate and up to date.
• Process account changes and service updates, following internal procedures and maintaining accurate records.
• Work closely with internal teams to resolve customer and partner queries efficiently and effectively.
• Develop proposals and contribute to projects designed to improve customer service and internal business processes.
• Record and track customer and partner interactions using the company's bespoke CRM system.
• Support customers and partners with understanding their usage, charges and available options.
• Maintain accurate records and ensure administrative information is updated across relevant systems.
• Assist with general business administration and support colleagues with day-to-day operational tasks.
• Contribute ideas and feedback to help improve processes, systems and the overall customer experience.

Where you'll work

City West Business Park
Scotswood Road
Newcastle Upon Tyne
NE4 7DF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 15 month apprenticeship, you will have obtained your Business Administration apprenticeship L3 Apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade Pass)
• Maths (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Administrative skills
• Team working

About this employer

At Jellyfish Energy, we're more than just an energy company— we’re a growing team dedicated to delivering. We aim to deliver a simple, fair, and transparent offering to energy supply. Derived from a tech and data-led approach, we have direct access to unmatched reporting for both customers and partners.

As our customer and partner base grows, there is a need for our journey and we’re looking for a friendly and motivated Business Administror to join our company — supporting customers, partners and our internal team solving problems, and helping them manage their Electricity and Gas accounts.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There is a possibility of being offered a full-time role after successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BABINGTON BUSINESS COLLEGE LIMITED

The reference code for this apprenticeship is VAC2000050589.

Apply now

Closes in 25 days (Tuesday 22 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.